I suggest you run the faults bot - you have a bit of 'headroom' as your line attenuation (distance from the green cab) is short, but you shouldn't be having so many DSL drops.
When was this contract last renewed? This is clearly a 40/10 provision and for a good while, services are supposed to be on a fast as you can go profile ... which is much fast than the 40/10 reported
Given that you have so much SNRM head room, frequent disconnections would seem to point conclusively to an issue with the d-side circuit
If you have had a lot of such issues, then a d-side lift and shift might be appropriate. I thing this needs staff escalation.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Apparently thats all i can get. I have struggled to get past the first line of plusnet tech defence so far i.e. get to the advisor and the usual have you turned it off spiel. Is there a better route?
No, landline was ditched. Ill try them again tomorrow evening and see where i get to. Ill report back in case it helps anyone else (assuming they can sort it)
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
