Netgear DG834v4 - cannot connect to internet
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- Re: Netgear DG834v4 - cannot connect to internet
Netgear DG834v4 - cannot connect to internet
14-03-2013 7:23 PM
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I'm able to login to the router, but after running the Setup Wizard or manual setup, it fails to connect. A test connection does not connect to the Netgear website. I tried several times.
Connection status:
LCP down
CHAP authentication failure
I'm using the correct username and password.
Can anyone help with this?
Re: Netgear DG834v4 - cannot connect to internet
14-03-2013 7:27 PM
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Username is as per https://portal.plus.net/my.html?s=0&action=refresh_browser ?
Re: Netgear DG834v4 - cannot connect to internet
14-03-2013 7:57 PM
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I've just logged into my Plusnet account to make sure I used the correct username and password.
Just found something similar here:
http://www.avforums.com/forums/networking-nas/716851-red-led-internet-light-netgear-dg834g.html
except the problem related to a DG834Gv4 and their DG384 was OK!!!
jim:quote
Re: Netgear DG834v4 - cannot connect to internet
14-03-2013 10:15 PM
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Raised a ticket reference number [ 67070408 ] .
Re: Netgear DG834v4 - cannot connect to internet
14-03-2013 10:37 PM
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Re: Netgear DG834v4 - cannot connect to internet
14-03-2013 10:51 PM
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A suggestion - try this link first http://192.168.0.1/setup.cgi?todo=debug It shouldn't help as it is telnet related command but you never know
One other thing - I assume it is a second hand unit so it may be locked to previous ISP
First thing to try is a hard reset
Second - what firmware is it running
The latest is 5.01.09 which can be downloaded from http://kb.netgear.com/app/answers/detail/a_id/271/~/dg834v4%2Fdg834gv4-firmware-version-5.01.09
Re: Netgear DG834v4 - cannot connect to internet
15-03-2013 1:50 AM
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A mistake there Jim or is that firmware best in your opinion?
Re: Netgear DG834v4 - cannot connect to internet
15-03-2013 5:50 AM
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Re: Netgear DG834v4 - cannot connect to internet
15-03-2013 6:44 AM
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http://kb.netgear.com/app/answers/detail/a_id/13354/~/dg834v4%2Fdg834gv4-firmware-version-5.01.16-(f...
I have the above version on a couple of theses routers.
Regards
Mike
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Netgear DG834v4 - cannot connect to internet
15-03-2013 7:46 AM
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- It is faulty
- The settings are wrong.
- You have the credentials (user name and password) wrong
You have checked the credentials and been told how to reset the settings (including updating the firmware in case the router was locked to another ISP). So if that does not work it's just plain faulty.
Re: Netgear DG834v4 - cannot connect to internet
15-03-2013 9:15 AM
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Re: Netgear DG834v4 - cannot connect to internet
15-03-2013 10:20 AM
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Re: Netgear DG834v4 - cannot connect to internet
15-03-2013 1:50 PM
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Problem solved. I was using the wrong login. Reading the Plusnet Broadband Settings page again I realized my error.
http://www.plus.net/support/broadband/hardware/broadband-connection-settings.shtml
I was using login:
my_username
I should have been using login:
my_username@plusdsl.net
I misread the Plusnet Broadband Settings page, and the router guide may have confused me:
Quote Login
This is usually the name that you use in your e-mail address. For example, if your main mail account is JerAB@ISP.com, then put JerAB in this box.
Some ISPs (like Mindspring, Earthlink, and T-DSL) require that you use your full e-mail address when you log in. If your ISP requires your full e-mail address, then type it in the Login box.
BTW.
The unit is new. The box was sealed with plastic.
Firmware version is V5.01.16
Two questions:
1. Should I leave the router on all the time ? (I use to switch off the Thomson router after browsing Internet or shutting down my computer).
2. The Netgear router runs hot (maybe not as hot as the Thomson router). Is that normal?
Re: Netgear DG834v4 - cannot connect to internet
15-03-2013 2:09 PM
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Quote from: AndyH Username is as per https://portal.plus.net/my.html?s=0&action=refresh_browser ?
Andy - do you get the feeling that sometimes your pearls of wisdom are ignored?
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Netgear DG834v4 - cannot connect to internet
15-03-2013 2:26 PM
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Quote Username is as per https://portal.plus.net/m...mp;action=refresh_browser ?
That is not the correct login username for broadband. That username is my account username i.e. my_username
The correct login username for broadband is as AndyH linked to here:
http://www.plus.net/support/broadband/hardware/broadband-connection-settings.shtml
The correct login username for broadband is:
my_username@plusdsl.net
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