Showing results for 
Search instead for 
Do you mean 

Netgear DG834v4 - cannot connect to internet

Grafter
Posts: 47
Registered: ‎30-11-2008

Netgear DG834v4 - cannot connect to internet

Bought a Netgear DG834v4 as a replacement or backup for my Thompson 585v7, but have so far been unable to connect to Internet.
I'm able to login to the router, but after running the Setup Wizard or manual setup, it fails to connect. A test connection does not connect to the Netgear website. I tried several times.
Connection status:
LCP down
CHAP authentication failure
I'm using the correct username and password.
Can anyone help with this?

22 REPLIES
Highlighted
Community Veteran
Posts: 6,816
Registered: ‎27-10-2012

Re: Netgear DG834v4 - cannot connect to internet

Grafter
Posts: 47
Registered: ‎30-11-2008

Re: Netgear DG834v4 - cannot connect to internet

Yes.
I've just logged into my Plusnet account to make sure I used the correct username and password.
Just found something similar here:
http://www.avforums.com/forums/networking-nas/716851-red-led-internet-light-netgear-dg834g.html
except the problem related to a DG834Gv4 and their DG384 was OK!!!
jim:quote
Grafter
Posts: 47
Registered: ‎30-11-2008

Re: Netgear DG834v4 - cannot connect to internet

Still cannot get the Netgear router to connect.
Raised a ticket reference number [ 67070408 ] .
Community Veteran
Posts: 19,076
Thanks: 414
Fixes: 21
Registered: ‎31-08-2007

Re: Netgear DG834v4 - cannot connect to internet

Oldjim is a bit of an expert on the v4, I'll point him your way.
Community Veteran
Posts: 36,664
Thanks: 258
Fixes: 18
Registered: ‎15-06-2007

Re: Netgear DG834v4 - cannot connect to internet

It has always worked first time for me
A suggestion - try this link first http://192.168.0.1/setup.cgi?todo=debug It shouldn't help as it is  telnet related command but you never know
One other thing - I assume it is a second hand unit so it may be locked to previous ISP
First thing to try is a hard reset
Second - what firmware is it running
The latest is 5.01.09 which can be downloaded from http://kb.netgear.com/app/answers/detail/a_id/271/~/dg834v4%2Fdg834gv4-firmware-version-5.01.09
Grafter
Posts: 997
Thanks: 1
Registered: ‎04-11-2011

Re: Netgear DG834v4 - cannot connect to internet

Eh? I thought the latest firmware was .16 rather than .09
A mistake there Jim or is that firmware best in your opinion? Roll eyes
Community Veteran
Posts: 19,076
Thanks: 414
Fixes: 21
Registered: ‎31-08-2007

Re: Netgear DG834v4 - cannot connect to internet

I think you will find .16 is North America only there RPM.
Rising Star
Posts: 1,415
Thanks: 40
Registered: ‎05-11-2008

Re: Netgear DG834v4 - cannot connect to internet

Version .16 is available for outside North America and Germany  Smiley
http://kb.netgear.com/app/answers/detail/a_id/13354/~/dg834v4%2Fdg834gv4-firmware-version-5.01.16-(f...
I have the above version on a couple of theses routers.
Regards
Mike
www.lbc.co.uk - leading britain's conversation
Community Veteran
Posts: 4,327
Thanks: 12
Fixes: 6
Registered: ‎14-07-2009

Re: Netgear DG834v4 - cannot connect to internet

Many Plusnet users, myself included, use Netgear routers very successfully.  So if you have one that doesn't connect either:

  • It is faulty

  • The settings are wrong.

  • You have the credentials (user name and password) wrong


You have checked the credentials and been told how to reset the settings (including updating the firmware in case the router was locked to another ISP).  So if that does not work it's just plain faulty. 
 
Community Veteran
Posts: 19,076
Thanks: 414
Fixes: 21
Registered: ‎31-08-2007

Re: Netgear DG834v4 - cannot connect to internet

Well done Mike, it certainly wasn't obvious when I Iooked on Netgear's site - unless I should have gone to specsavers  Embarrassed
Community Veteran
Posts: 36,664
Thanks: 258
Fixes: 18
Registered: ‎15-06-2007

Re: Netgear DG834v4 - cannot connect to internet

It wasn't obvious to me either - although I did use Google to find it
Grafter
Posts: 47
Registered: ‎30-11-2008

Re: Netgear DG834v4 - cannot connect to internet

Thanks for all your replies.
Problem solved. I was using the wrong login. Reading the Plusnet Broadband Settings page again I realized my error.
http://www.plus.net/support/broadband/hardware/broadband-connection-settings.shtml
I was using login:
my_username
I should have been using login:
my_username@plusdsl.net
I misread the Plusnet Broadband Settings page, and the router guide may have confused me:
Quote
Login
This is usually the name that you use in your e-mail address. For example, if your main mail account is JerAB@ISP.com, then put JerAB in this box.
Some ISPs (like Mindspring, Earthlink, and T-DSL) require that you use your full e-mail address when you log in. If your ISP requires your full e-mail address, then type it in the Login box.

BTW.
The unit is new. The box was sealed with plastic.
Firmware version is  V5.01.16
Two questions:
1. Should I leave the router on all the time ? (I use to switch off the Thomson router after browsing Internet or shutting down my computer).
2. The Netgear router runs hot (maybe not as hot as the Thomson router). Is that normal?



Community Veteran
Posts: 25,325
Thanks: 20
Fixes: 1
Registered: ‎10-04-2007

Re: Netgear DG834v4 - cannot connect to internet

Quote from: AndyH
Username is as per https://portal.plus.net/my.html?s=0&action=refresh_browser ?

Andy - do you get the feeling that sometimes your pearls of wisdom are ignored?
jelv (a.k.a Spoon Whittler)
Broadband: Plusnet Unlimited Fibre (55/10)
Line rental: Pulse 8 Home Line Rental (£13/month)
Plusnet Complaints Code of Practice
Complain to OFCOM
Plusnet Community
Speed Wave
Grafter
Posts: 47
Registered: ‎30-11-2008

Re: Netgear DG834v4 - cannot connect to internet

That illustrates the confusion:
Quote
Username is as per https://portal.plus.net/m...mp;action=refresh_browser ?

That is not the correct login username for broadband. That username is my account username i.e. my_username
The correct login username for broadband is as AndyH linked to here:
http://www.plus.net/support/broadband/hardware/broadband-connection-settings.shtml
The correct login username for broadband is:
my_username@plusdsl.net