Netflix streaming problems since Friday evening (2nd May)
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Netflix streaming problems since Friday evening (2nd May)
04-05-2014 12:55 PM
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We also have Amazon Instant Video on the TV as well, this is working fine, we are getting an HD 1080p image with no problems, so it can't be local network congestion as this would affect the Amazon feed as well.
Are Plusnet throttling Netflix?
Re: Netflix streaming problems since Friday evening (2nd May)
04-05-2014 1:01 PM
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Re: Netflix streaming problems since Friday evening (2nd May)
04-05-2014 2:04 PM
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I wonder if this has anything to do with it?
Re: Netflix streaming problems since Friday evening (2nd May)
04-05-2014 8:18 PM
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Re: Netflix streaming problems since Friday evening (2nd May)
04-05-2014 8:32 PM
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I have just had Netflix on, and it's running fine for me, so it's not Netflix.
Re: Netflix streaming problems since Friday evening (2nd May)
04-05-2014 8:34 PM
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Re: Netflix streaming problems since Friday evening (2nd May)
04-05-2014 8:48 PM
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Quote from: David Netflix don't actually object to using these services, they don't lock you to your own country
Actually, they do object because certain US content will be licensed to the US only.
Quote from: Devonian I have just had Netflix on, and it's running fine for me, so it's not Netflix.
Netflix has dozens of servers, located all over the place. Their CDN partners have 'hubs' pretty much everywhere. It could be a certain CDN server or route to it that might be at fault.
Re: Netflix streaming problems since Friday evening (2nd May)
04-05-2014 9:04 PM
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Re: Netflix streaming problems since Friday evening (2nd May)
04-05-2014 9:18 PM
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I used to have problems when I used it through Xbox, but now I have a smart tv, I've not had a problem.
Just a thought.
Re: Netflix streaming problems since Friday evening (2nd May)
04-05-2014 9:22 PM
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Coming back to your streaming problems - can you try Netflix on a PC/Mac to rule out an issue with the TV or app?
Re: Netflix streaming problems since Friday evening (2nd May)
07-05-2014 11:10 AM
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Previously I was with BE, when they were bought out by Sky I decided to move to another provider and choose Plusnet. My old connection with BE/SKY was ADSL2+ and synced around 12/1mbps and I could stream Netflix and iPlayer with no issues, recently (over the last 2 months) I've noticed streaming issues with iPlayer, over the last couple of days I've also noticed issues with Netflix which has previously been fine, I wouldn't say this has been exclusively at peak times either, the kids were watching something via Netflix at around 7.30 this morning and it was pausing every couple of minutes. Last night I was watching Hancock and it was fine until around 10.30pm when it started stuttering.
Nothing else has changed on my home network recently and web browsing, my work vpn and my wifes work vpn all seem to be fine. I use the UK Netflix I haven't made any DNS changes to try to get it to connect to the US version.
The TV is connected via CAT6 to the Network switch which is then directly connected to the Plusnet router.
I reset everything this morning and the issues persisted in Netflix.
Re: Netflix streaming problems since Friday evening (2nd May)
07-05-2014 11:19 AM
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It'll allow us to spot any abnormalities on your line, such as Packet Loss.
Re: Netflix streaming problems since Friday evening (2nd May)
07-05-2014 12:04 PM
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Re: Netflix streaming problems since Friday evening (2nd May)
07-05-2014 12:07 PM
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If you're using a Technicolor Router that we provide you'll need to set it to allow pings:
1. Open an Internet browser and browse to:
2. http://192.168.1.254/
3. Click Toolbox on the left menu.
4. From the Toolbox menu select Firewall.
5. Under the heading Pick a task >> Click 'Allow Ping' on your WAN interface
6. Click Enable
7. Click OK
That should do the trick.
Re: Netflix streaming problems since Friday evening (2nd May)
07-05-2014 12:19 PM
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The code for the live graph is:
<a title="Broadband Ping" href="http://www.thinkbroadband.com/ping/share/5d8f9efd8a896e8ab0cf122ecb6b080f.html"><img alt="My Broadband Ping - Plusnet Fibre Graph" src="http://www.thinkbroadband.com/ping/share-large/5d8f9efd8a896e8ab0cf122ecb6b080f.png" /></a>
My Broadband Ping
Thanks.
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