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Netflix on Android

chris82
Newbie
Posts: 9
Registered: 13-05-2014

Netflix on Android

Hi,
I have been having problems with Netflix on my Android devices. It wont connect to their service and throws a 12001 error. Netflix is working fine on other networks and my PS3 connects without any issues. This has only been happening since the last update to the Netflix app. I have been in touch with Netflix and they say it is down to the ISP.
Can anybody help and has anyone else had the problem
Thanks
Chris
17 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: Netflix on Android

Hi Chris,
Haver you tried to steps on this page: https://help.netflix.com/en/node/2341?
Chris Pettitt
Cloud Environments Engineer
chris82
Newbie
Posts: 9
Registered: 13-05-2014

Re: Netflix on Android

Yep tried that, with no luck
adie:quote
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: Netflix on Android

Have you tried uninstalling the app and installing again?
Chris Pettitt
Cloud Environments Engineer
chris82
Newbie
Posts: 9
Registered: 13-05-2014

Re: Netflix on Android

Yep tried un-installing and re-installing, and as mentioned before it works when connected to other networks
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: Netflix on Android

We don't block Netflix at all, as your PS3 proves.
What exactly did Netflix Support tell you?
Chris Pettitt
Cloud Environments Engineer
chris82
Newbie
Posts: 9
Registered: 13-05-2014

Re: Netflix on Android

They told me to do the checks on https://help.netflix.com/en/node/2341 and some other network checks, to uninstall and reinstall and that the fact that i haven't changed anything on my local network and it works when connecting via a different internet connection the problem must be with the ISP
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: Netflix on Android

Did you explain that your PS3 works on the same network?
Chris Pettitt
Cloud Environments Engineer
chris82
Newbie
Posts: 9
Registered: 13-05-2014

Re: Netflix on Android

yes but they said netflix on android may be going through a different route depending on how the ISP is set up for netflix traffic
Community Veteran
Posts: 1,292
Thanks: 30
Fixes: 4
Registered: 22-06-2012

Re: Netflix on Android

Netflix is working fine on my Nexus 10, streamed to my TV with my Chromecast so your's must be a strange problem. Good luck getting it resolved.
Muttley62
Grafter
Posts: 130
Registered: 22-03-2013

Re: Netflix on Android

Netflix works fine on my Nexus 4 and Nexus 7 as well.
chris82
Newbie
Posts: 9
Registered: 13-05-2014

Re: Netflix on Android

just noticed on the google play store that other people have had problems since the last update
chris82
Newbie
Posts: 9
Registered: 13-05-2014

Re: Netflix on Android

after another update to the netflix add, it still seems to be blocking it when going through android. I can still use netflix on my PS3 and am able to use my chromecast, I just cant watch anything directly on my android devices when connected to plusnet. All other networks I have tried work fine. Anyone got any more ideas?
Community Veteran
Posts: 6,824
Thanks: 1
Registered: 27-10-2012

Re: Netflix on Android

The ISP routing shouldn't change for different devices on your network.
Have you tried this:
Quote
Clear the Netflix application data
Navigate to Settings.
Under Device, choose Application manager.
Select Netflix.
Choose Clear data, then OK.
Re-enter the Netflix application and try playing again.

How much free memory do you have? I read somewhere that less than 500Mb can cause this error code.
chris82
Newbie
Posts: 9
Registered: 13-05-2014

Re: Netflix on Android

yes I have tried to clear the data, with no luck. I have just looked at my phones available memory and its about 450 MB. I will clear this down and try when I am on my home network again. still doesn't explain why it works fine on other networks and it a bit of a coincidence that all my android devices stopped working at the same time