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Netflix disconnecting internet

TheBigMass
Dabbler
Posts: 10
Registered: 08-07-2013

Netflix disconnecting internet

Hello there, I'm not sure this is the right place to post this.
I've been experiencing problems for roughly 6 months-8 months, may be even more. When I am watching something on Netflix (using the ps3), atleast once through a 90 minute film, I will get cut off. By that, I mean the internet goes off (as if I just turned my router off and on) it can do this up to many times per film, but that is rare now. It has had me wondering for a while.
23 REPLIES
Community Veteran
Posts: 26,686
Thanks: 910
Fixes: 10
Registered: 10-04-2007

Re: Netflix disconnecting internet

How do you connect to the router, wired or wireless?
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
TheBigMass
Dabbler
Posts: 10
Registered: 08-07-2013

Re: Netflix disconnecting internet

The ps3 is wireless. My computer is wireless, and the other computer is wired.
Community Veteran
Posts: 26,686
Thanks: 910
Fixes: 10
Registered: 10-04-2007

Re: Netflix disconnecting internet

Are you seeing the disconnections on the wired computer?
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Community Veteran
Posts: 5,472
Thanks: 292
Fixes: 4
Registered: 11-08-2007

Re: Netflix disconnecting internet

Do you have a SamKnows whitebox for broadband monitoring ?
I ask because despite what the SamKnows website says, my whitebox does NOT skip doing speed tests (once an hour during the evening) when I am watching video (iPlayer and YouTube) although I have NOT (yet) seen related buffering issues with Netflix on my Roku streaming box.
TheBigMass
Dabbler
Posts: 10
Registered: 08-07-2013

Re: Netflix disconnecting internet

I'm currently watching films on Netflix trying to make it cut the Internet out, so I can see if the wired connection goes too.
I also do not have a whitebox, it doesn't buffer, it 100% knocks the internet off for everything wireless, maybe wired too, just checking it.
Community Veteran
Posts: 5,472
Thanks: 292
Fixes: 4
Registered: 11-08-2007

Re: Netflix disconnecting internet

I see !  Cry
What are you doing to get the internet back again after it has disappeared ?
TheBigMass
Dabbler
Posts: 10
Registered: 08-07-2013

Re: Netflix disconnecting internet

When it disconnects, it comes back on after a couple of mins, basically as if it has restarted the router.
Community Veteran
Posts: 26,686
Thanks: 910
Fixes: 10
Registered: 10-04-2007

Re: Netflix disconnecting internet

Have you looked to see what entries are in the router event log? If it's TG582 the event log is here: http://192.168.1.254/cgi/b/events/?be=0&l0=1&l1=2
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
TheBigMass
Dabbler
Posts: 10
Registered: 08-07-2013

Re: Netflix disconnecting internet

Do you want me to copy and paste it all/take pictures?
Community Veteran
Posts: 26,686
Thanks: 910
Fixes: 10
Registered: 10-04-2007

Re: Netflix disconnecting internet

Copy/paste
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
TheBigMass
Dabbler
Posts: 10
Registered: 08-07-2013

Re: Netflix disconnecting internet

Info Jul 8 07:36:46 SNTP Synchronised to server: 212.159.13.50

Info Jul 8 06:36:47 SNTP Synchronised again to server: 212.159.6.10

Info Jul 8 05:36:46 SNTP Synchronised to server: 212.159.6.10

Info Jul 8 04:36:46 SNTP Synchronised again to server: 212.159.13.50

Info Jul 8 03:36:46 SNTP Synchronised to server: 212.159.13.50

Info Jul 8 02:36:46 SNTP Synchronised to server: 212.159.13.49

Info Jul 8 01:36:45 SNTP Synchronised to server: 212.159.6.9

Error Jul 8 01:36:45 SNTP Systemtime update: time setting 00:05:36 > new time setting: 01:36:46

Info 00:01:25 (since last boot) FIREWALL event (1 of 6): deleted rules

Info 00:01:24 (since last boot) GRP Default destination is routed via gateway 87.115.67.135

Warning 00:01:25 (since last boot) PPP link up (Internet) [87.115.67.135]

Info 00:01:24 (since last boot) PPP CHAP Chap receive success : authentication ok

Info 00:01:24 (since last boot) PPP CHAP Receive challenge (rhost = PTW-AG04)

Info 00:01:23 (since last boot) PPP CHAP Receive challenge (rhost = bras-red2.nt-b)

Info 00:01:23 (since last boot) xDSL linestate up (ITU-T G.992.5; downstream: 12323 kbit/s, upstream: 440 kbit/s; output Power Down: 21.0 dBm, Up: 12.5 dBm; line Attenuation Down: 22.5 dB, Up: 9.5 dB; snr Margin Down: 15.0 dB, Up: 30.0 dB)

Info 00:01:05 (since last boot) LOGIN User Administrator logged in on [HTTP] (from 192.168.1.6Cool

Info 00:00:57 (since last boot) xDSL linestate down

Info 00:00:32 (since last boot) UPnP action 'AddPortMapping' from ip=192.168.1.65 (Success)

Warning 00:00:27 (since last boot) DHCS server up
Community Veteran
Posts: 26,686
Thanks: 910
Fixes: 10
Registered: 10-04-2007

Re: Netflix disconnecting internet

When did you last have one of the disconnections? We need the log showing what happens when they occur.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
TheBigMass
Dabbler
Posts: 10
Registered: 08-07-2013

Re: Netflix disconnecting internet

Early in the morning when I was on netflix, so between 12 and 3.
Community Veteran
Posts: 26,686
Thanks: 910
Fixes: 10
Registered: 10-04-2007

Re: Netflix disconnecting internet

Did you reboot the router or did it do that itself?
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)