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Net dropping off AGAIN

Posts: 3
Registered: ‎07-12-2016

Net dropping off AGAIN



 I would call customer service but it keeps hanging up for some reason before i can even get a call with someone. My internet isn't lasting for more than a few minutes at a time and I'm seriously starting to get pretty angry now. It feels like I'm having to call Plusnet every few days to get my line boosted... If I'm paying for a service I expect it to work without having to call for it Sad 

I'm really frustrated at the whole situation and i've already reset router, unplugged, started it again and made sure it's plugged into the main socket in the wall.. 


I forgot to add that when the net goes down it says the DNS server isn't responding 

Plusnet Help Team
Plusnet Help Team
Posts: 9,190
Thanks: 2,896
Fixes: 460
Registered: ‎21-04-2017

Re: Net dropping off AGAIN

Hi there,


Sorry about the wait time to get through to us. It looks like you've reported a fault to us online, please can you let us know how you get on with the checks in this ticket?




If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team