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Need my profile adjusted.
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Need my profile adjusted.
26-08-2014 10:56 AM
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My plusnet profile seems to be set too low, can someone please adj it,
Recently my connection has gone from a solid 9mb down to 7.5, my snr rocketed and now streaming video is frustrating and not possible,
Can someone please make some adjustments to my line?
Recently my connection has gone from a solid 9mb down to 7.5, my snr rocketed and now streaming video is frustrating and not possible,
Can someone please make some adjustments to my line?
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Re: Need my profile adjusted.
26-08-2014 11:06 AM
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Hi David,
If your SNRM has "rocketed" then there is likely to be an issue on your line. Can you please gather the information requested in the speed issues thread at the top of this forum.
Is there noise on the phone line? Dial 17070 option 2 using a corded phone in the master socket. If there is noise, please report a voice line noise fault to your phone provider before progressing further as a broadband issue.
Kevin
If your SNRM has "rocketed" then there is likely to be an issue on your line. Can you please gather the information requested in the speed issues thread at the top of this forum.
Is there noise on the phone line? Dial 17070 option 2 using a corded phone in the master socket. If there is noise, please report a voice line noise fault to your phone provider before progressing further as a broadband issue.
Kevin
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
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Re: Need my profile adjusted.
26-08-2014 5:13 PM
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@davidfriedlander
I can see your connection is stable at the moment from what I can see so I'm happy to put through an SNR reset.
These usually complete within an hour or two but can take up to 24.
I can see your connection is stable at the moment from what I can see so I'm happy to put through an SNR reset.
These usually complete within an hour or two but can take up to 24.
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