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Need more speed!

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fwibbler
Newbie
Posts: 8
Registered: ‎04-08-2007

Need more speed!

Hi,
I currently have the Premier Option 1 package (which I'm quite happy with) but it's still at the ole speed of 2Mbps.
I was wondering if it's possible to keep the same package but move to the higher 'upto 8Mbps' speed?
According to BT's line tester, I should be able to get upto 5.5Mbps which seems like a worthwhile increase.
Cheers!
9 REPLIES
pierre_pierre
Grafter
Posts: 19,757
Registered: ‎30-07-2007

Re: Need more speed!

just put in ticket and request it - no charge
Community Veteran
Posts: 3,789
Registered: ‎08-06-2007

Re: Need more speed!

http://max.plus.net used to be the link, but I think nowadays you just raise a ticket asking to be upgraded to the 'Max' product.
B.
Community Gaffer
Community Gaffer
Posts: 17,674
Thanks: 661
Fixes: 165
Registered: ‎05-04-2007

Re: Need more speed!

If you haven't raised a ticket, I'll pick this up and place the order for you in the morning. It'll complete on the next working day (Tuesday).
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
fwibbler
Newbie
Posts: 8
Registered: ‎04-08-2007

Re: Need more speed!

That would be great thanks.
Do I still need to raise a ticket or will you just remember it?
Cheers!
James
Grafter
Posts: 21,036
Registered: ‎04-04-2007

Re: Need more speed!

Hi there,
You're actually already on Max.
Can you try rebooting your router and see if you get faster speeds?
Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: Need more speed!

it would help if you posted the router stats
Sync speed, attenuation, noise margin
fwibbler
Newbie
Posts: 8
Registered: ‎04-08-2007

Re: Need more speed!

This makes me look like a right numpty!
I swear on all my previous Speedtest.net results I've been getting 1.8 - 1.9Mb/s.
Now this evening I try it (without rebooting the router) and get 4.54Mb/s, which is great.
I'll keep an eye on it for a while.
Thanks.
James
Grafter
Posts: 21,036
Registered: ‎04-04-2007

Re: Need more speed!

I wouldn't feel too much like a numpty Smiley
I had to do some manual changes to your account first to get your speeds up to where they should have been.
fwibbler
Newbie
Posts: 8
Registered: ‎04-08-2007

Re: Need more speed!

Ah right. (Phew! thought I was loosing it there)
In that case, thanks very much for whatever you did.
Cheers!