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Need a reset

Rash
Dabbler
Posts: 13
Registered: 19-12-2010

Need a reset

My problem is that i have only used 6gb in peak time yet as soon as 4pm comes my download speed drops to 10kbs cant even watch youtube!...... whats going on?
13 REPLIES
Community Veteran
Posts: 26,718
Thanks: 929
Fixes: 10
Registered: 10-04-2007

Re: Need a reset

Which account type are you on?
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Rash
Dabbler
Posts: 13
Registered: 19-12-2010

Re: Need a reset

Hi jelv
PlusNet Broadband Premier Option 1 (Annual Contract, No Modem) £21.99
Community Veteran
Posts: 26,718
Thanks: 929
Fixes: 10
Registered: 10-04-2007

Re: Need a reset

OK, that's confirmed my suspicions. We've seen two other cases like this recently - hold on while I go find them.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Community Veteran
Posts: 26,718
Thanks: 929
Fixes: 10
Registered: 10-04-2007

Re: Need a reset

http://community.plus.net/forum/index.php/topic,91629.0.html
http://community.plus.net/forum/index.php/topic,91595.0.html
You need to contact Plusnet and say that it has been suggested that you are on the wrong service offer. You could point them to the two topics I've linked.
Unfortunately as it's Sunday the two people who would be the best bet for a speedy resolution are not around.
[me=jelv]JoJo or Chris if you see this, please can you take a look[/me]
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Rash
Dabbler
Posts: 13
Registered: 19-12-2010

Re: Need a reset

Ok thanks for the links i will go have a look now.
Rash
Dabbler
Posts: 13
Registered: 19-12-2010

Re: Need a reset

Hi jelv
yes looks like the same problem have raised a ticket, my next payment is due on the 27 so i hope it will be re-set then. Off-topic is there a better plan for me now or should i stick with what i have, thanks for you help.
Community Veteran
Posts: 26,718
Thanks: 929
Fixes: 10
Registered: 10-04-2007

Re: Need a reset

I can't think of anything you can do in the meantime. Could you post the ticket number here please.
If you haven't heard anything by mid-day on Monday can you send me a Private Message to remind me please. I have a way I can sometimes get an alert to the correct people - I'll give that a go.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Rash
Dabbler
Posts: 13
Registered: 19-12-2010

Re: Need a reset

Community Gaffer
Community Gaffer
Posts: 17,665
Thanks: 658
Fixes: 162
Registered: 05-04-2007

Re: Need a reset

Hi Rash,
Unfortunately due to the problems we're having with our traffic management system I can't do anything to help at the moment. I'll do what I can to help as soon as possible:
http://usertools.plus.net/status/archive/1292844226.htm
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Community Veteran
Posts: 26,718
Thanks: 929
Fixes: 10
Registered: 10-04-2007

Re: Need a reset

Rash, Chris has confirmed to me that yours is exactly the same problem as the other two. Given that, I anticipate that once the problems he linked are cleared he will be able to fix your line very quickly.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Rash
Dabbler
Posts: 13
Registered: 19-12-2010

Re: Need a reset

Hi Chris and jelv,
Don't know whats happened now but i have the same speed as i do after 4pm. Perhaps when 4pm comes it will go fast agian..... anyway hope you guys fix it soon got xmas albums to get.
jojopillo
Grafter
Posts: 9,786
Registered: 16-06-2010

Re: Need a reset

Hi Rash,
I'm afraid at the moment things will be unlikely to change after 4pm.
[quote=excerpt from traffic management service status]Our traffic management platforms are 'frozen' at 9.00pm last night. Any traffic management restrictions that were applied to your account at this time of the evening will still be in place now.
Jojo Smiley
Rash
Dabbler
Posts: 13
Registered: 19-12-2010

Re: Need a reset

Hi Joanne
I wish i had read this earlier.....
* If you've disconnected/reconnected between 9.00pm last night and now then you will have been assigned a 'default traffic management profile' from 9.00pm last night. This profile heavily restricts time sensitive activities such as Peer-to-Peer filesharing and Binary Usenet. It may also affect the use of some high-definition streaming services and download sites/servers.
At least i would have been able to do some downloading before 4pm, what a time for this to happen.....now what did i used to do before i had a pc.
rash.