Need a reset

[#1]

Dear PlusNet,
Tickets logged, though PlusNet and OpenReach fixed line disconnection of 2nd of asking.... and further phone calls to escalate it.
Now my speeds are dropping like a stone.
Where I was averaging 63 meg before the disconnection, now I am averaging 23meg(down from yesterday 25 meg)
I need a reset- (I did mention this to the BT engineer but she replied "I'm only here to fix your line and nothing else")

[#2]

No changes or fluctuations.....just  poor speeds....and no reply from PLusnet regarding it

[#3]

The guys from plusnet dont man the forums over the weekend buddy , i'd bump this thread up tomorrow 9am ish if i were you.

[#4]

Hi, sorry to see this is still an issue.
As the line fault has been fixed we need to investigate this as a broadband issue. I'm going to ask our faults team to respond to ticket 81904163 ASAP.