Nearly a month of issues, left with no broadband on Xmas day.

[#1]

Hello, I have had the worst customer experience in 9years of using plusnet this past month.

Can anyone help?

My router is connecting to ADSL but not receiving internet settings due to a LCP negotiation timeout. It has been cycling for about a day now without connecting.

[#2]

Try relevant links below; Merry Christmas.
You could try resetting your router; this often needs end of a paperclip
inserted into the relevant hole.