My daughter has lost her ADSL internet connection almost a week ago. We have tried another router and done numerous resets and nothing has worked.
She raised a ticket #91924736 on Sunday, to date this has received absolutely no response from the relevant support people, which I find totally unacceptable. Perhaps somebody can get their backside in place to look at this problem. She recently moved house and PN have tied her in to another 12 month contract. I hasten to add that this contract is only binding if you provide the service in the first instance. At present you are failing drastically to provide a service let alone provide technical support to rectify the problem so I'd like to see you argue the contract in law should she decide to tell you to what you can do with your poor service.
I remember 15yrs ago when you raised a ticket they were answered within 12hrs, now you state within 24hrs but you can't even do that...so come on PN, buck up.
