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*NEW Customer Problem* - No ATM activity detected on your DSL line :(
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*NEW Customer Problem* - No ATM activity detected on your DSL line :(
06-03-2013 10:08 AM
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PlusNet Support Team
I received by broadband router a few days ago and have set it up as instructed, however, i am getting a RED internet light on my router at the moment. When i try connecting via the router portal i get the following message:
ATM - No ATM activity detected on your DSL line.
PPP - Authentication failed
A few days ago i noticed the ATM tested 'Green' but still had the PPP failed error.
Could you kindly investigate into this problem as i'm rather concerned as to wether a BT Openreach engineer has physically installed this at the exchange.
Regards,
Raz
I received by broadband router a few days ago and have set it up as instructed, however, i am getting a RED internet light on my router at the moment. When i try connecting via the router portal i get the following message:
ATM - No ATM activity detected on your DSL line.
PPP - Authentication failed
A few days ago i noticed the ATM tested 'Green' but still had the PPP failed error.
Could you kindly investigate into this problem as i'm rather concerned as to wether a BT Openreach engineer has physically installed this at the exchange.
Regards,
Raz
Message 1 of 8
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7 REPLIES 7
Re: *NEW Customer Problem* - No ATM activity detected on your DSL line :(
06-03-2013 10:22 AM
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Did you recieve a text/email saying it is ready to be set up?
(I know it's a bit obvious but I gotta ask)
(I know it's a bit obvious but I gotta ask)
Message 2 of 8
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Re: *NEW Customer Problem* - No ATM activity detected on your DSL line :(
06-03-2013 10:23 AM
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Also, i've just carried out the BT Login Test using "bt_test_user@startup_domain" as my UN and a blank PW. My results were as follow:
Test Results

DSL - GREEN

ATM - GREEN

PPP - GREEN

IP - GREEN

Internet - RED Connectivity to Gateway (81.146.165.3)
Test Results

DSL - GREEN

ATM - GREEN

PPP - GREEN

IP - GREEN

Internet - RED Connectivity to Gateway (81.146.165.3)
Message 3 of 8
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Re: *NEW Customer Problem* - No ATM activity detected on your DSL line :(
06-03-2013 10:26 AM
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Hey Akira,
Thanks for getting back to me. No i haven't received any SMS from Plusnet yet. What should it say?
Thanks for getting back to me. No i haven't received any SMS from Plusnet yet. What should it say?
Message 4 of 8
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Re: *NEW Customer Problem* - No ATM activity detected on your DSL line :(
06-03-2013 1:19 PM
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Plusnet Team
Any update on what the problem might be ?
Any update on what the problem might be ?
Message 5 of 8
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Re: *NEW Customer Problem* - No ATM activity detected on your DSL line :(
06-03-2013 1:25 PM
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Hi,
Can you try now?
Can you try now?
Message 6 of 8
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Re: *NEW Customer Problem* - No ATM activity detected on your DSL line :(
06-03-2013 1:33 PM
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Thanks James. Working perfectly fine now !!
Look forward to another great journey with Plusnet
Look forward to another great journey with Plusnet
Message 7 of 8
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Re: *NEW Customer Problem* - No ATM activity detected on your DSL line :(
06-03-2013 3:44 PM
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Excellent!
Please do let us know if there is anything else we can help with
Please do let us know if there is anything else we can help with
Message 8 of 8
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