Mysterious loss of Internet Connection
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- Re: Mysterious loss of Internet Connection
Mysterious loss of Internet Connection
28-02-2012 3:10 PM
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The router's diagnostic tool stated that there was "No ATM activity detected on your DSL line" and this remained a constant factor throughout the duration of the fault..
Is this likely to be a fault on my router or downtime at the exchange? (Boston, Lincs).
Re: Mysterious loss of Internet Connection
28-02-2012 7:04 PM
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Edit: May have spoke too soon on the fault resurfacing as it seems to be fine for me now!
Re: Mysterious loss of Internet Connection
28-02-2012 7:07 PM
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Re: Mysterious loss of Internet Connection
28-02-2012 7:10 PM
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Re: Mysterious loss of Internet Connection
28-02-2012 9:53 PM
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Are you still having trouble with your connection?
Jojo
Re: Mysterious loss of Internet Connection
28-02-2012 10:08 PM
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PT
Re: Mysterious loss of Internet Connection
29-02-2012 8:38 AM
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Good to hear. Now that you have an increased line rate I have lifted your speed profile to 11800K, so you should see that increase shortly.
Jojo
Re: Mysterious loss of Internet Connection
29-02-2012 9:05 AM
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D/L U/L Date Time
6811 376 05/02/2012 22:36
7108 369 06/02/2012 09:43
6805 377 06/02/2012 17:31
6667 376 07/02/2012 15:43
6863 361 08/02/2012 08:30
6249 375 27/02/2012 09:10
11133 716 29/02/2012 09:00
Re: Mysterious loss of Internet Connection
29-02-2012 2:07 PM
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If there's anything else we can do to help please let us know.
Re: Mysterious loss of Internet Connection
01-03-2012 8:40 AM
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Also I don't think have never seen SN figures like these:
Uptime: 0 days, 3:27:27
DSL Type: G.992.5 annex A
Bandwidth (Up/Down) [kbps/kbps]: 1,268 / 13,497
Data Transferred (Sent/Received) [kB/kB]: 0.00 / 0.00
Output Power (Up/Down) [dBm]: 12.5 / 0.0
Line Attenuation (Up/Down) [dB]: 16.5 / 28.5
SN Margin (Up/Down) [dB]: 6.0 / 6.5
Vendor ID (Local/Remote): TMMB / IFTN
Loss of Framing (Local/Remote): 32 / 0
Loss of Signal (Local/Remote): 3 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 62 / 0
FEC Errors (Up/Down): 1 / 24,753
CRC Errors (Up/Down): 1 / 41
HEC Errors (Up/Down): 1 / 40
Re: Mysterious loss of Internet Connection
01-03-2012 4:54 PM
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i seem to loose my internet connection for the second month now. ipad and laptop works ok most of the time on wireless but stationary computer, connected to the line, keeps getting disconnected, and only works again after switching broadband box, Thompson TG585v7, off and on at the main.
i have done speed checks and all seems fine.
i tried different computer, thinking that is faulty, but still experience the same problem. Is it a broadband box? please help.
Re: Mysterious loss of Internet Connection
01-03-2012 5:07 PM
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I'm going to advise that you try resetting the box to factory defaults, that's done by holding a pin/cocktail stick/something of similar size whilst it's switched on, wait for the lights to stop flashing, leave it 5 minutes then try again.
Let me know if you still have problems after that.
Adam
Re: Mysterious loss of Internet Connection
01-03-2012 6:47 PM
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Re: Mysterious loss of Internet Connection
04-03-2012 2:22 PM
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I'm back frustrated, my internet connection problem, as described above, persists after reseting the router to factory setting. Please help. Thanks
Re: Mysterious loss of Internet Connection
05-03-2012 3:10 PM
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@anna11 - From checking your connection logs it seems you've a dropping connection fault. The best thing to do would be to run through the troubleshooter at http://faults.plus.net, if the tests shown there don't highlight what's wrong then it'll drop a ticket out to our faults team who will get investigating and get things sorted for you.
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