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My wifi speed is SO slow!

lewisknowlden1-
Hooked
Posts: 7
Registered: ‎12-01-2023

My wifi speed is SO slow!

Hi everyone,
New to Plusnet this month and I’ve got the ‘hub 1’ router.

My wifi speed is so bad that it keeps (pausing, loading, buffering) when watching any streaming service on my TV and isn’t strong enough to even let me update my apps on my TV. I’ve had to stop gaming completely as it’s literally unplayable due to the slow wifi!

My router is placed in an open space on the window sill right next to the master socket it’s plugged into!

Can anyone recommend anything? 😩😩
19 REPLIES 19
Mustrum
Community Veteran
Posts: 3,574
Thanks: 1,067
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Registered: ‎13-08-2015

Re: My wifi speed is SO slow!

How about you  start with the results of entering your phone number in the BTW DSL Checker to see what speeds you can expect, and show your current line speeds?

https://www.broadbandchecker.btwholesale.com/#/ADSL 

Make suse you hide your phone number, as it is a public forum.

jab1
Legend
Posts: 17,301
Thanks: 5,583
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Registered: ‎24-02-2012

Re: My wifi speed is SO slow!

@lewisknowlden1- What product are you on? I find it strange that you have a Hub1, unless you have elected to use ADSL rather than FTTC or Full Fibre.

The result from the link @Mustrum provided is needed before we can offer any further help.

John
Mr_Paul
Seasoned Pro
Posts: 589
Thanks: 202
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Registered: ‎07-06-2022

Re: My wifi speed is SO slow!

@lewisknowlden1- 

Just to be clear, are you talking about the WiFi being slow - or the broadband?

Do you have any devices connected to the hub by ethernet cable?

 

 

 

lewisknowlden1-
Hooked
Posts: 7
Registered: ‎12-01-2023

Re: My wifi speed is SO slow!

Hi,
I have the hub 1 because I wasn’t able to get full fibre in my area. Also what is an ‘ADSL’ and ‘FTTC’?

Thanks for your reply
lewisknowlden1-
Hooked
Posts: 7
Registered: ‎12-01-2023

Re: My wifi speed is SO slow!

Hi Paul, I think it’s my broadband connection, it’s just plugged in from the ‘DSL’ on the router to the master socket on the wall. I’ve also reset my router several times but it doesn’t seem to make a difference

Thanks for your response
jab1
Legend
Posts: 17,301
Thanks: 5,583
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Registered: ‎24-02-2012

Re: My wifi speed is SO slow!

@lewisknowlden1- Even if you couldn't get Full Fibre, I would very surprised if Fibre To The Cabinet (FTTC)isn't available.

'ADSL' is the original broadband infrastructure, where the BB signal is over copper cable all the way from your local exchange to you.

If you put your phone number into this link : https://www.broadbandchecker.btwholesale.com/#/ADSL and post a screenshot - making sure your phone number is obscured - we may have a better idea.

John
lewisknowlden1-
Hooked
Posts: 7
Registered: ‎12-01-2023

Re: My wifi speed is SO slow!

@jab1 I have done the test but can’t how do I upload the screenshot?
lewisknowlden1-
Hooked
Posts: 7
Registered: ‎12-01-2023

Re: My wifi speed is SO slow!

@jab1 I have uploaded it on my images on my profile
jab1
Legend
Posts: 17,301
Thanks: 5,583
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Registered: ‎24-02-2012

Re: My wifi speed is SO slow!

@lewisknowlden1- If you have saved the screenshot (hopefully to a desktop/laptop), click the icon between the 'smiley' and 'camera' icons at the top of the reply window and follow the prompts.

John
jab1
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Registered: ‎24-02-2012

Re: My wifi speed is SO slow!

OK - our posts crossed, but from that image, it appears you can get FTTC  - unfortunately, because it is only half the page, some information is missing.

 

EDITED TO TO ADD:

However, looking at that half-picture, you appear to be a very long way away from your local street cabinet, so although FTTC would improve your performance, it would not be a massive rise in performance, but still better than your current product. If you did decide to upgrade (if PN agreed, and there is no reason why they shouldn't) do not go for the 'Fibre Extra' product, but ask for the basic 'Fibre' one.

John
csmith94
Plusnet Help Team
Plusnet Help Team
Posts: 393
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Registered: ‎01-12-2020

Re: My wifi speed is SO slow!

Hi @lewisknowlden1-

 

I've just tried running a test to see if there's any issues with your line itself and it seems to look like your router isn't connected. Have you disconnected the router at all or has it just gone completely down now? 

 Curtis Smith
 Plusnet Help Team
lewisknowlden1-
Hooked
Posts: 7
Registered: ‎12-01-2023

Re: My wifi speed is SO slow!

Hi, my router just randomly went to an orange light with a red one flashing below so I turned it all off and restarted it and it’s all connected and working but still seems slow and is occasionally distorting the picture quality when watching something on a streaming service
jab1
Legend
Posts: 17,301
Thanks: 5,583
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Registered: ‎24-02-2012

Re: My wifi speed is SO slow!

@lewisknowlden1- If you are on ADSL, with the estimated maxima as on that screenshot you provided earlier, there is no way you are going to get a perfect streaming performance - the capabilities of the connection are just not up to it.

John
lewisknowlden1-
Hooked
Posts: 7
Registered: ‎12-01-2023

Re: My wifi speed is SO slow!

@jab1 ohhh okay! I didn’t realise that, hopefully I can upgrade my router or something?