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My useless TG582n

FIXED
RoastSpud
Hooked
Posts: 5
Registered: 09-02-2013

My useless TG582n

My Plusnet TG582n is driving me nuts, to cut a long story short about a week ago the TG582n started flashiing it's broadband light and claiming my DSL line was down

So eventually I got my previous ISP's old THOMSON ST585v6sl router and put my plusnets details in and to my amazement it worked but the speed is so slow

Test socket new filters old THOMSON ST585v6sl

Download speed (Mbps) 0.21

Upload Speed (Mbps) 1.00

Ping Latency (ms) 42.63


The Plusnet TG582n says DSL down even in test socket, after resetting the box it appears to work briefly then says DSL down again

6 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 4,151
Thanks: 861
Fixes: 212
Registered: 21-04-2017

Re: My useless TG582n

It looks like the TG582n has developed a fault and caused the software in the exchange to band the line at 0.2mbps.

I've reset your line now. Can you let us know how your speed looks in about an hour?

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
RoastSpud
Hooked
Posts: 5
Registered: 09-02-2013

Re: My useless TG582n

The speed is much better now Thank you

Download speed (Mbps) 15.03

Upload Speed (Mbps) 0.95

Ping Latency (ms) 41.25

Does the line eventually recover from "banding" automatically if I was to try the Plusnet TG582n one last time?.

 

Plusnet Help Team
Plusnet Help Team
Posts: 4,151
Thanks: 861
Fixes: 212
Registered: 21-04-2017

Re: My useless TG582n

Fix

That's good to hear!

 

Does the line eventually recover from "banding" automatically if I was to try the Plusnet TG582n one last time?.

It should do, but it can take about 72 hours usually.

 

If you plug your TG582n back in, I wouldn't expect the line to be instantly banded. It's possible it was a gradual thing and something caused the software to band the line - possibly at the same time the router failed.

 

We can always manually remove banding anyway.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Potherb
Newbie
Posts: 2
Thanks: 1
Registered: 20-10-2017

Re: My useless TG582n

how i envy you, they have been supposedly trying to reset my wildly fluctuating low  speeds  since they persuaded me to renew my contract 6 weeks early so that they could send me a replacement router to replace my suspect  5 year old one

nothing has changed  did a bt wholesale ethernet test showed best effort 8.5  i was getting 9 +   5 months ago now varies between 5 and 2, in as long as it takes to press redo test the s/n ratio varies from 13 and then down to 5 they seem clueless to sort it so frustated !!!!!!!!!!!!!111

woober
Grafter
Posts: 25
Thanks: 2
Registered: 12-08-2017

Re: My useless TG582n

Well I envy you Potherb! I'd love to have speeds between 5 and 2 (I guess you are talking mbps) mine varies between 0.8 and 0.1mbps :-(

Moderator's note by Mike (Mav): Full quote of preceding post removed as per Forum rules.

Potherb
Newbie
Posts: 2
Thanks: 1
Registered: 20-10-2017

Re: My useless TG582n

Good god worst than dial up from years ago