My usage this month Zero!!!
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My usage this month Zero!!!
17-06-2014 2:43 PM
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Thanks,
Alex
Re: My usage this month Zero!!!
17-06-2014 3:51 PM
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I thought they'd just given up tracking it...
Re: My usage this month Zero!!!
17-06-2014 4:04 PM
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Quote from: tim11pop I haven't had any usage states since the first month I was with PlusNet!
Hi tim11pop,
You will need to log into your router and change the log in credentials to the following your username here@plusdsl.net
Guides can be found here: http://www.plus.net/support/broadband/hardware/
Re: My usage this month Zero!!!
17-06-2014 5:13 PM
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Quote from: hamilton36 Just checked my usage this month and it is shown as Zero? Clearly something must be wrong, but what?
Hi hamilton36,
I've added your account to an existing problem that we have open internally. You can find other information here: http://community.plus.net/forum/index.php/topic,127973.0.html
I'm sorry for any inconvenience caused by this.
Re: My usage this month Zero!!!
17-06-2014 8:05 PM
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Re: My usage this month Zero!!!
17-06-2014 8:57 PM
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It depends which internet port the streaming service comes from. Some streaming can come through HTTP ports making it look like web when its actually steaming. There is no way for the system to work out if its a webpage or a video
Twills.
Re: My usage this month Zero!!!
17-06-2014 10:41 PM
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Quote from: Wo0x Mine's showing 134GB web, but only 33GB streaming.... That can't be right, I'd expect my streaming usage to be far higher than anything else.
They've had a fault logged on their service status page about the usage monitor not logging at all, or logging inaccurate information. I'd suggest that's what could have happened (if the above didn't).
Re: My usage this month Zero!!!
23-06-2014 9:28 PM
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Quote from: Linn
Quote from: hamilton36 Just checked my usage this month and it is shown as Zero? Clearly something must be wrong, but what?
Hi hamilton36,
I've added your account to an existing problem that we have open internally. You can find other information here: http://community.plus.net/forum/index.php/topic,127973.0.html
I'm sorry for any inconvenience caused by this.
Don't worry about the inconvenience, but I reported this nearly a week ago and the problem persists! A whole week is a Century in computing, so what is happening, please?
Re: My usage this month Zero!!!
24-06-2014 9:10 AM
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As stated on other threads of a similar nature, you will not be charged for any usage used if you're on a usage capped product when your usage is showing 0KB.
Re: My usage this month Zero!!!
24-06-2014 9:16 AM
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