My speed does not reflect my profile
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My speed does not reflect my profile
30-03-2010 12:25 AM
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For the last 2 days the BT test is as follows:
Test1 comprises of Best Effort Test: -provides background information.
Download Speed
305 Kbps
0 Kbps 3500 KbpsMax Achievable Speed
Download speed achieved during the test was - 305 Kbps For your connection, the acceptable range of speeds is 600-3500 Kbps. Additional Information: Assured Rate IP profile on your line is - 3500 Kbps
This test was not conclusive and further testing is required.This might be useful for your ISP to investigate the fault
PN member centre tab indicates
Estimated line speed:
Not recorded (service activated before we introduced estimates).
Current line speed:
3500
My modem sync is:
Downstream Upstream
Data Rate (Kbps) 4032 448
Noise Margin (dB) 14 19
Attenuation (dB) 42 24
I have asked PN for help both by ticket and phone, and I only get the reply to wait for 72hrs, and I am unable to get them to understand that the profile looks correct but that the actual speed 305 Kbps, is wrong. I have waited 72 hrs, the profile both in BT and PN have been updated but my actual speed remains pathetic.
Any suggestions?, please!!!
Re: My speed does not reflect my profile
30-03-2010 9:15 AM
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Re: My speed does not reflect my profile
30-03-2010 11:14 AM
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Line usually sits at a sync of 2300Kbps but for some reason the weekend before last reset to 800Kbps. I noticed on the tuesday(was away for the weekend), rebooted the router, got sync at 2400k, waited 3 days for profile to change to 2000.
All seemed fine but the actual line speed is still at 89k/s not the usual 200k/s I get.
Raised a ticket at the weekend but no response yet.
All 3 BT speed tests show ~650Kbps
Looks like it's being throttled somewhere.
Cheers
Richard
Re: My speed does not reflect my profile
30-03-2010 11:30 AM
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Re: My speed does not reflect my profile
30-03-2010 11:46 AM
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For your connection, the acceptable range of speeds is 400-2000 Kbps.
Additional Information:
Your DSL Connection Rate :2368 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 1750 Kbps
Profile must have dropped to 1750 when I last reset the router this morning.
This is the same speeds (629 ish) are were achieved when the profile was at 2000k
I can't see it being contention, as it's always that rate, never varies.
Re: My speed does not reflect my profile
30-03-2010 12:44 PM
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Re: My speed does not reflect my profile
30-03-2010 12:55 PM
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Quote from: shutter .... Disconnet from the phone line..... power down the router, wait for at least 10 minutes, then re- connet to the phone line, then power up the router.....
Er, why disconnect from the phone line? Not required when rebooting the router.
If a disconnection for any other reason is required, say, rewiring a socket etc, then power down the router first.
Zen FTTC 40/10 + Digital Voice FRITZ!Box 7530
BT technician (Retired)
Re: My speed does not reflect my profile
30-03-2010 1:11 PM
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Quote from: Matt Do you have more than one PC on your home network, and if so are the speeds the same on them as well? As yet I can't see any reason for the slowdown though antivirus and firewalls can sometimes slow a connection down, just wondering if that's a possibility.
Just ran the speedtest from another machine on my network and got the same results. 604K
This one has a different OS and virus checker.
Re: My speed does not reflect my profile
30-03-2010 4:20 PM
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latest BT test:
Download speedachieved during the test was - 282 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :4032 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 3500 Kbps
This test was not conclusive and further testing is required.This might be useful for your ISP to investigate the fault.
",,,,,,useful for your ISP to investigate the fault" I am still waiting for my ISP to reply!!!
Re: My speed does not reflect my profile
30-03-2010 4:29 PM
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Looking at your connection logs, you've been connected constantly since the profile was down at 350. Now that it's increased you may find a single reconnect of your router helps the speed increase.
@SlumberJack
Your issue is the same, you've been connected since the profile was at 750 and not reconnected since it's increased.
Re: My speed does not reflect my profile
30-03-2010 4:40 PM
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I was told by one of your colleagues to specifically NOT to reconnect my router as this will drop the connection and the 72 hours wait will start again.
I have now rebooted my router and everything is now OK, I only wish I had not wasted the last 3 days,
Thanks
Re: My speed does not reflect my profile
30-03-2010 4:43 PM
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Re: My speed does not reflect my profile
30-03-2010 4:45 PM
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Thanks for that, seems to have sorted the issue.
The odds thing is that I have resync'd my adsl connection a few times in the past days but you show no connection drop at your end.
A complete power off of the router this time has increased the downstream speed. Upstream still seems low at 0.23M/s
Cheers
Richard
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