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My order and no internet

Posts: 1
Registered: ‎13-10-2018

My order and no internet

I ordered a switch on the 19 September and got a letter confirming my order on 20 Sep.  I assume the delay is down to switching the phone line but I have now been disconnected from Talktalk so have no internet but have not received an activation date or router or any update since the 28th September which was just an automated update on the question plusnet automatically created - Question [ 182792847 ] is now off hold. Our Support Team will provide a further update soon.  It would be nice to know what is going on and get the internet back or at least know when it might be back!  

Aspiring Champion
Posts: 2,287
Thanks: 286
Fixes: 27
Registered: ‎02-08-2007

Re: My order and no internet

Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,640
Fixes: 57
Registered: ‎26-03-2018

Re: My order and no internet

Hi @shaver44 


Sorry to hear you have had issues with your order. 


I can see that subsequent to this post this ticket has been updated with how we are going to proceed. 


Please do not hesitate to get back in touch with us if you need ever need more assistance. 

Kind Regards,