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My modems internet light is off...my broadband isn't connecting

boghypbm
Newbie
Posts: 1
Registered: 26-02-2016

My modems internet light is off...my broadband isn't connecting

I'm a new user, I don't know if I'm live or not...my modem's internet light is turned off...I got a text saying "you're broadband order was successfully completed" and another one saying "you're home phone service is ready to use" now I don't know if I got live or not...I was supposed to go live since 23rd of this month....