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My line keep dropping...

toastofleeds
Dabbler
Posts: 13
Registered: 04-01-2016

My line keep dropping...

I know I'm on a silly long line, but it's normally reasonably stable at just under 2Mb/s.
However, it's been dropping out quite a lot recently. Before I raise a fault, would there be any reason for this? Would Plusnet be able to see the reason for it dropping?

 

Also, there's been a new green cab put up pretty close to me (it first appeared at the beginning of the year) - what's the best way to find out the progress with it?

2 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 12,751
Thanks: 106
Fixes: 32
Registered: 27-04-2007

Re: My line keep dropping...

Hi there, 

 

Checks and diagnostics aren't picking up on any obvious causes for the drops. 


There's definitely an issue so I'd try following the checks here next https://goo.gl/tu2WWu 

 

If those don't help it would then be a good idea to report a fault over at http://faults.plus.net

 

Let us know how you get on so we can follow things up with you. 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Community Veteran
Posts: 1,153
Thanks: 140
Fixes: 26
Registered: 13-08-2015

Re: My line keep dropping...


toastofleeds wrote:

 

Also, there's been a new green cab put up pretty close to me (it first appeared at the beginning of the year) - what's the best way to find out the progress with it?

If you put your telephone number into the DSL Checker you should be able to see if fibre is available, you may need to check every now and then.