Hello... Am really sad and very upset..My broadband has been down for over 5 days and I complain. I was told a technician will call me 15th April which he did and said they are working on it outside. The broadand worked for 30min and went off,I called the technicain the next day 16th April he sounded rude like I was a pain to him.He said he was going to come when he can. He didn't show up, call back or leave a message that day. By 7pm I became the Super Hero electrician in my home, open the socket of Open reach and found rust all over the sockets and on the ADSL filter..I had to clean with toothbrush and white spirit which took me a lot of time fixing and after some time. My broadband started working. I am writing this to inform whoever will read this that I don't know how long the socket can stand or stay before it becomes faulty again because the rust was some much..I only did what I can and it looks like sometime that might break anytime soon. So please if it's possible for another technician can come over and fix it. I pay my bills and really don't deserve this...Am a key worker too and have kids at home they need the internet. Am really sad and this message is urgent and very important. Thanks
I am so sorry to hear about the issues you have faced recently with your fault, and it has been a delight speaking with you on the phone this afternoon. Here are your 
