My fibre speed has dropped off a cliff, unacceptable.
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My fibre speed has dropped off a cliff, unacceptable.
28-06-2014 9:24 PM
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At first I thought maybe someone else in the house is hogging the bandwidth. I then decided to dig a little deeper.
so did the BT checker:
What is going on?
Why am I paying for FIBRE and getting less than ADSL? Will I be reimbursed pro rata for denial of acceptable service?
Re: My fibre speed has dropped off a cliff, unacceptable.
28-06-2014 9:39 PM
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Re: My fibre speed has dropped off a cliff, unacceptable.
28-06-2014 9:45 PM
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Intermittent fault, caused the DLM to go ape-sheet due to excess errors or noise on the line
Banded the line to a low speed on the download ......and there it will sit until the fault is found/cleared and DLM reset.
Reasonable guess for a Saturday evening?
Re: My fibre speed has dropped off a cliff, unacceptable.
28-06-2014 9:53 PM
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Re: My fibre speed has dropped off a cliff, unacceptable.
28-06-2014 10:06 PM
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I've updated it manually to match the IP profile now.
Re: My fibre speed has dropped off a cliff, unacceptable.
28-06-2014 10:17 PM
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Re: My fibre speed has dropped off a cliff, unacceptable.
28-06-2014 10:31 PM
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Quote from: Scott Yup, looks to be a spurious update, we received an update for 13.1 on our side.
Hi Scott,
Good to see you back on the forums, especially on a Saturday night.
Spurious update from BTOR's systems? This profile update more applicable to (the previous?) ADSL service coming through for a fibre service seems to be a reoccurring theme. Has anyone looked at why?
Kevin
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
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Re: My fibre speed has dropped off a cliff, unacceptable.
28-06-2014 11:19 PM
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Quote from: Oldjim Note that it may be necessary to disconnect/connect the router using the web interface to activate the new profile
hi jim, any link to a tutorial on how i can carry this out?
Re: My fibre speed has dropped off a cliff, unacceptable.
29-06-2014 9:07 AM
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Re: My fibre speed has dropped off a cliff, unacceptable.
30-06-2014 9:54 AM
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The sync rate has now returned to normal, but due to the excessive amount of errors that have been evident on the line over the past few days, I would certainly raise a fault at http://faults.plus.net so that we can get this looked into.
Re: My fibre speed has dropped off a cliff, unacceptable.
30-06-2014 9:58 AM
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Re: My fibre speed has dropped off a cliff, unacceptable.
30-06-2014 10:00 AM
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Your line has the potential to do the same again, I'd advise raising a fault report. It's completely up to you though.
Re: My fibre speed has dropped off a cliff, unacceptable.
18-07-2014 6:50 PM
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dick:quote
Re: My fibre speed has dropped off a cliff, unacceptable.
19-07-2014 3:14 PM
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Are you able to run another speed test like you did previously. Everything appears fine from this side, the speed profile is set correctly.
Re: My fibre speed has dropped off a cliff, unacceptable.
19-07-2014 10:44 PM
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