My broadband switch

[#1]

I ordered my broadband and phone package on 8/10 and have had the first payment deducted immediately but no updates. The tracker still says it checking the line but since my existing service provider is ending my service on 22/10 I am now very concerned that my switch won't happen in time and I'll be left without phone and broadband and will lose my phone number. Can u advise

[#2]

Hi @Andyl1 thanks for getting in touch.

I am really sorry for the lack of communication there has been surrounding your orders. I have looked into the account and have updated an open support ticket here

Let us know if you need any further assistance

[#3]

Hi 
I wish this had been made clear before now. Does this mean I will loose my phone number then?

[#4]

Hello @Andyl1

I have responded to your query on the ticket we have raised. You can view this by Clicking Here

Should you need any further assistance, feel free to ask - Wakas