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My broadband's out (again)

grumpybob
Grafter
Posts: 62
Thanks: 1
Registered: 05-11-2007

My broadband's out (again)

Anyone else in the south of England experiencing a complete broadband outage? Anyone got any idea what is wrong and when it will be fixed? There's no info on Plusnet's "Service Status" page (surprise, surprise).
Note to Plusnet: Erm ... guys, I've got work to do this evening ...
36 REPLIES
RTNI
Rising Star
Posts: 76
Thanks: 3
Fixes: 1
Registered: 28-04-2014

Re: My broadband's out (again)

Given there are over 150 calls waiting at present it sure looks like there is an incident.
StevieR
Newbie
Posts: 6
Registered: 04-02-2014

Re: My broadband's out (again)

I'm in the NorthWest and router stuck on authentication failed so something is a bit broke somewhere ;(
Teloriun
Dabbler
Posts: 18
Registered: 24-05-2014

Re: My broadband's out (again)

Same as stevier, lcath exchange... Authentication failure..maybe worth updating the service info page as it sounds like its a bit fubar Sad .
briggy2501
Newbie
Posts: 1
Registered: 10-07-2014

Re: My broadband's out (again)

Nottinghamshire Area here.
Having the same problem. Was working before I left for work at 8am this morning. Ran as many tests as I could and started looking for any info.
Anyone getting this same problem on the test?
Test Results
Test Succeeded DSL
Test Failed ATM
No ATM activity detected on your DSL line.
Test Failed PPP
Your connection is currently down.
Guess I'm just going to have to wait?
grumpybob
Grafter
Posts: 62
Thanks: 1
Registered: 05-11-2007

Re: My broadband's out (again)

Not just me then.
Still nothing on the Plusnet "Service Status" page. You've got to ask yourself, what's the point in having a Service Status page if you're not going to keep it current.
What a pain in the ....!
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: My broadband's out (again)

We're working on it: http://usertools.plus.net/status/archive/1405018557.htm
Sorry for the delay.
Chris Pettitt
Cloud Environments Engineer
drj
Aspiring Pro
Posts: 1,096
Thanks: 43
Fixes: 1
Registered: 30-03-2011

Re: My broadband's out (again)

Gloucester - went out about 6.30pm - came back 8.12pm
drj
Aspiring Pro
Posts: 1,096
Thanks: 43
Fixes: 1
Registered: 30-03-2011

Re: My broadband's out (again)

Went off again 8.29pm - back again 8.30pm - down again 8.40pm - back again 8.41pm  EDIT - Remains unstable - down and up again at 8.47pm, down at 8.49pm up at 8.50pm
Data rate up has plummeted from around 888 to 469 - conversely data rate down is better than usual (2800ish) at 3079 - EDIT now Data Rate Up : 667  Data Rate Down : 2915
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: My broadband's out (again)

The issue should have now cleared.
Chris Pettitt
Cloud Environments Engineer
TORPC
Grafter
Posts: 5,163
Registered: 08-12-2013

Re: My broadband's out (again)

Mine also went out
Called support
Told BT outage country wide, affecting over 5000 customers
mine has been restored as of 10 - 15 mins ago
Edit:


I forgot to add
I had to reinsert my username & password to connect as it defaulted to the tr069 details
ATM the connection is slow, worse than dial up
will reboot router, them post screenshots
Scrambler2
Newbie
Posts: 4
Registered: 05-03-2014

Re: My broadband's out (again)

Quote from: Chris
The issue should have now cleared.

It hasn't. Still up and down like the proverbial.
TORPC
Grafter
Posts: 5,163
Registered: 08-12-2013

Re: My broadband's out (again)

Mine has also been up & down
Throwing up DNS connectivity error messages
I have tried your dns / googles dns & openDNS
Factory reset & still the same
Here are the screenshots to compliment my earlier post

The message I received after I inserted my username / password

After refreshing the page

I have a fairly decent connection atm / will continue to monitor
Can I please have a copy of the radius log to compare with my reboots / factory resets etc
Community Veteran
Posts: 26,631
Thanks: 865
Fixes: 10
Registered: 10-04-2007

Re: My broadband's out (again)

It was BT!
http://status.aa.net.uk/apost.cgi?incident=1965
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
drj
Aspiring Pro
Posts: 1,096
Thanks: 43
Fixes: 1
Registered: 30-03-2011

Re: My broadband's out (again)

Stable in Gloucester since 8.57pm