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My broadband is due to be activated in two days, but my router hasn't been dispatched yet

tomjones
Newbie
Posts: 2
Registered: ‎27-11-2023

My broadband is due to be activated in two days, but my router hasn't been dispatched yet

Hi there, 

 

I'm moving into a new property tomorrow and got a Plusnet subscription set up a week or so ago, with the activation date set for 29th November. 

 

It's now the 27th, and your website says my router "will be dispatched shortly." 

 

I hope that it can still arrive in time for the activation, as having WiFi is essential for my work. Did anyone else experience a similar situation?

 

Cheers!

4 REPLIES 4
Longliner
All Star
Posts: 621
Thanks: 310
Fixes: 8
Registered: ‎22-10-2014

Re: My broadband is due to be activated in two days, but my router hasn't been dispatched yet

Hi Tom, welcome to the forums. Yes, this happens often as Plusnet likes to cut things fine. Suggest you give them a ring as advisers do not constantly monitor this forum. Just in case, what address did you quote them, could the router have gone to your new house perhaps?

Mike

tomjones
Newbie
Posts: 2
Registered: ‎27-11-2023

Re: My broadband is due to be activated in two days, but my router hasn't been dispatched yet

Thanks Mike. I will give them a call. 

 

Yeah, I gave my new address, but I would expect the website to tell me it has been delivered if that were the case... maybe it's just slow to update. 

 

Cheers,

Tom

James30
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 478
Fixes: 32
Registered: ‎19-04-2023

Re: My broadband is due to be activated in two days, but my router hasn't been dispatched yet

@tomjones - I can't find your account with the username you put on the community forum so if you can DM me with it, I'll have a look and see what's going on with the router. Cheers 

If this post resolved your issue please click the 'This fixed my problem' button
James - Plusnet Sheffield
Plusnet Help Team
Mustrum
Community Veteran
Posts: 3,650
Thanks: 1,083
Fixes: 78
Registered: ‎13-08-2015

Re: My broadband is due to be activated in two days, but my router hasn't been dispatched yet

Come on @James30  another new customer who can’t yet PM.