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My Router Is Still Not Here

kdarnell
Newbie
Posts: 4
Registered: 24-05-2012

My Router Is Still Not Here

Hi Guys,
I was wondering if you could help me my router still has not arrived and my service has been live for nearly two weeks.
wondering if anyone knew what i should do.
Thanks
Ken.
8 REPLIES
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: My Router Is Still Not Here

Hi there,
It's marked as dispatched though there's no confirmation it's been delivered anywhere, sorry about that. I've ordered a replacement for you that should be with you in a couple of days.
Do you have a router already so you're able to use the connection?
kdarnell
Newbie
Posts: 4
Registered: 24-05-2012

Re: My Router Is Still Not Here

Unfortunatly i do not. how long will the replacement take to arrive
VileReynard
Seasoned Pro
Posts: 10,863
Thanks: 252
Fixes: 10
Registered: 01-09-2007

Re: My Router Is Still Not Here

Ask for a credit for the unusable period - when you find out how long it ultimately is.

kdarnell
Newbie
Posts: 4
Registered: 24-05-2012

Re: My Router Is Still Not Here

How would i go about that.
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Re: My Router Is Still Not Here

Just post back on here once your router arrives and we'll get it sorted for you.
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: My Router Is Still Not Here

@l'amour est une solution? that's the main reason I was asking Smiley
kdarnell
Newbie
Posts: 4
Registered: 24-05-2012

Re: My Router Is Still Not Here

do you have an estamate of the delivery date for the router
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: My Router Is Still Not Here

It should be with you Saturday ideally, if not then I'd say Monday.