My Router Is Still Not Here

[#1]

Hi Guys,
I was wondering if you could help me my router still has not arrived and my service has been live for nearly two weeks.
wondering if anyone knew what i should do.
Thanks
Ken.

[#2]

Hi there,
It's marked as dispatched though there's no confirmation it's been delivered anywhere, sorry about that. I've ordered a replacement for you that should be with you in a couple of days.
Do you have a router already so you're able to use the connection?

[#3]

Unfortunatly i do not. how long will the replacement take to arrive

[#4]

Ask for a credit for the unusable period - when you find out how long it ultimately is.

[#5]

How would i go about that.

[#6]

Just post back on here once your router arrives and we'll get it sorted for you.

[#7]

@l'amour est une solution? that's the main reason I was asking

[#8]

do you have an estamate of the delivery date for the router

[#9]

It should be with you Saturday ideally, if not then I'd say Monday.