My Profile Has Changed

[#1]

Hi there,
After several days of router reboots (due to a faulty router) my profile according to your website, has gone down to 1.6Mb, from 2.1Mb
I was hoping someone at Plusnet would be able to increase this back to 2.1?
My router has now started to train itself again and detected that the line speed should be able to achieve 2.1Mb, so I would appreciate it if, this can be done.
Plusnet: please let me know what info you need from me?
Thanks in advance!
http://www.thinkbroadband.com/speedtest/results.html?id=141292347051857736373

[#2]

can you post the stats from the router - noise margin, speed and attenuation - as it may be that the default noise margin has increased

[#3]

Is this what you need?
Upstream Downstream
Current Rate (Kbps) 800 2240
Max Rate (Kbps) 972 2272
SNR Margin (dB) 6 4.5
Line Attenuation (dB) 31.5 63.5
Errors (Pkts) 0 0
Current line speed: (according to Plusnet under High Speed Broadband Option)
   1.7 Mb
adie:quote

[#4]

Hi ListerofSmeg
I've tweaked a few settings on your line so you should go back up to 2.1mb. It needs to also be updated on our suppliers side so it may take up to 24 hours.
Matty

[#5]

Brilliant, cheers mate
adie:quote

[#6]

Hey there MattyC,
Just checked my line and the speed hasn't gone up 😕

[#7]

Hi,
I've just spoken to BT. The bRAS profile has increased for you, and so I've matched this at our side.
If you disconnect and then reconnect, you should find that your throughput increases.
Let me know if it doesn't.
Tony

[#8]

Hi there Tony,
I have disconnected & reconnect but my net has now dropped and my ping has gone through the roof as well as my snr 😕
I did a speedtest at http://speedtest.btwholesale.com/ which shows: DL 1.74, UL 0.66 Ping: 363.75
PS What modulation type should I set in my router as it's currently on ADSL_G.dmt (which i hear is good for long distances) but there are loads of different options: ADSL, ADSL2+, T1.413 or AUTO

[#9]

Having checked your details ADSL2+ would be the most appropriate one in your case.

[#10]

Hi Adam,
Having just changed to ADSL2+ my net has dropped 😕
I'm now connecting at 1.4Mb but speedtest shows 1.24
Current Rate (Kbps) 744 1448
Max Rate (Kbps) 748 1388
SNR Margin (dB) 6.2 5.7
Line Attenuation (dB) 38.4 69
Errors (Pkts) 0 0

[#11]

Having my net on ADSL2+ causes my router to drop the ADSL Signal 😕
I've gone back to GDMT

[#12]

Hey ListerofSmeg,
I've checked a few things and it looks like we'll have to get an engineer out. Anything we change remotely doesnt seem to be working. If can you PM me your availability I'll book the appointment in for you.
Cheers,
Dan

[#13]

Hi Dan,
I've sent you a pm

[#14]

Hi ListerofSmeg,
Dan has just walked into the office, so I'll ask him to pick up his PM's and get in touch with you shortly to arrange an appointment
Regards
Matt

[#15]

Hi there team,
I though I'd mention that my router has lost it's signal several times this week and I've noticed a pattern:
2014-10-17 11:58:49 PPP Information ppp1 sent [CHAP Response id=0x1 <1712f5377a3833d496845521ecc8634d>, name = "myusername"
2014-10-17 11:58:48 PPP Warning ppp1 LCP down
2014-10-17 11:58:48 PPP Error ppp1 LCP down
And it will do this several times a day.  I'll mention this to the engineer too.