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My Plusnet broadband is down again.

grumpybob
Grafter
Posts: 62
Thanks: 1
Registered: 05-11-2007

My Plusnet broadband is down again.

Been trying to connect since about 1845hrs. Just keep getting "connection has timed out" messages.
Anyone else having the same problem? I'm on the South coast.
23 REPLIES
Moderator
Moderator
Posts: 18,699
Thanks: 1,953
Fixes: 247
Registered: 11-01-2008

Re: My Plusnet broadband is down again.

Quote
Service: Broadband
Posted: Fri, Feb 08 2013 at 19:40:50
Subject: Broadband connectivity issues (74410) - NEW
We've become aware of an issue causing authentication errors when trying to connect to the Internet.
This problem may also be causing customers to see BT Wholesale holding pages instead of the websites they are attempting to view.
We're currently investigating this issue and will provide an update as soon as we have more details.
Please accept our apologies for any inconvenience.
Kind Regards,
Chris Parr
Customer Support

Customer / Moderator / If it helped click the thumb / If it fixed it click 'This fixed my problem'

Community Gaffer
Community Gaffer
Posts: 17,665
Thanks: 658
Fixes: 162
Registered: 05-04-2007

Re: My Plusnet broadband is down again.

Somethings broken, we're looking at what and will update service status as soon as we know more.
Sorry all.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
pengbo
Grafter
Posts: 104
Registered: 15-01-2013

Re: My Plusnet broadband is down again.

If it helps I am connecting in from oop North and don't appear to be having any problems
Mayfly
Pro
Posts: 1,177
Thanks: 123
Fixes: 1
Registered: 04-06-2009

Re: My Plusnet broadband is down again.

I don't in Lincolnshire either.
Razer
Grafter
Posts: 1,398
Thanks: 6
Registered: 17-11-2012

Re: My Plusnet broadband is down again.

Hacking me off completely. This on top of the problems I'm already having. At least I know the staff are aware of the issue. I just hope it's fixed quickly. I can't get any pages and trying to use this forum via mobile is awful.
jameshalfpenny
Dabbler
Posts: 16
Registered: 17-01-2013

Re: My Plusnet broadband is down again.

Mine's down as well. Checked my router settings and there seems to be a problem with it picking up DNS servers (it's only got a primary one and it's completely different to what it is usually). Attached what my troubleshooter says, would I be part of this problem?
geordiebelle
Dabbler
Posts: 12
Registered: 28-11-2011

Re: My Plusnet broadband is down again.

My fibre has also been down since around 18:30. So frustrating. Can't get through on the phone either
Razer
Grafter
Posts: 1,398
Thanks: 6
Registered: 17-11-2012

Re: My Plusnet broadband is down again.

First thing I tried was changing my dns servers; it didn't make any difference.
pengbo
Grafter
Posts: 104
Registered: 15-01-2013

Re: My Plusnet broadband is down again.

I think you are all stuck in the BT part of the network and whatever is bust isn't forwarding things on to plusnet so I doubt much of anything will help until they can fix it.
jameshalfpenny
Dabbler
Posts: 16
Registered: 17-01-2013

Re: My Plusnet broadband is down again.

Quote from: Razer
First thing I tried was changing my dns servers; it didn't make any difference.

Yeah, I found out how to manually change them (the technicolor router supplied doesn't make it easy) back to what it was before these issues and it didn't do anything.
lowlatency
Grafter
Posts: 81
Registered: 18-01-2013

Re: My Plusnet broadband is down again.

Yep I'm down too thank god for my neighbour who....errr I mean nothing  Lips are sealed
It seems such a bad time for a new customer like myself to have joined, with all these gateway issues then connection dropping, packet losses, lag, interleaving being put on my line.....oh I just want a quiet life
Community Gaffer
Community Gaffer
Posts: 17,665
Thanks: 658
Fixes: 162
Registered: 05-04-2007

Re: My Plusnet broadband is down again.

The DNS server errors in the router are probably a red herring, we're looking into the root cause.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
grumpybob
Grafter
Posts: 62
Thanks: 1
Registered: 05-11-2007

Re: My Plusnet broadband is down again.

Yup, very annoyed that Plusnet's service has broken down again. I had some stuff I wanted to do/print off for a trip over the weekend but I guess I'll have to assume that that's not going to be possible now. Instead, I have to use the data allowance on my mobile phone to moan on here.

Quote from: Razer
Hacking me off completely. This on top of the problems I'm already having. At least I know the staff are aware of the issue. I just hope it's fixed quickly. I can't get any pages and trying to use this forum via mobile is awful.
Community Gaffer
Community Gaffer
Posts: 17,665
Thanks: 658
Fixes: 162
Registered: 05-04-2007

Re: My Plusnet broadband is down again.

Really sorry all, we're doing all we can to get this resolve and get people back online.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff