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My Internet Keeps Dropping out...

MickHowes1
Grafter
Posts: 137
Registered: 31-10-2013

My Internet Keeps Dropping out...

My internet went off for like 15 minutes erlier and ever since im experiencing random dropouts disconnecting from alot of online games etc check my line please.
6 REPLIES
thesawdust
Grafter
Posts: 384
Registered: 28-10-2013

Re: My Internet Keeps Dropping out...

Fibre or ADSL?
Community Veteran
Posts: 26,637
Thanks: 868
Fixes: 10
Registered: 10-04-2007

Re: My Internet Keeps Dropping out...

Did it go off at 22:45?
See http://community.plus.net/forum/index.php/topic,120205.0.html
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
davidj66
Rising Star
Posts: 604
Thanks: 29
Fixes: 1
Registered: 04-09-2008

Re: My Internet Keeps Dropping out...

My connection went down at 5:20am -back up @ 5:47am
Community Veteran
Posts: 1,611
Thanks: 22
Registered: 29-06-2010

Re: My Internet Keeps Dropping out...

I suspect this may be related to load balancing after the outage last night. Event Log entries:
[Last night]
[tt]22:47:55, 15 Nov. (561553.080000) PPPoA is down after 3615 minutes uptime [Disconnected]
22:49:46, 15 Nov. (561664.460000) PPPoA is up - VPI: 0, VCI:38
22:59:47, 15 Nov. (562265.400000) PPPoA is down after 9 minutes uptime [Disconnected]
23:00:25, 15 Nov. (562303.750000) PPPoA is up - VPI: 0, VCI:38[/tt]
[This morning]
[tt]05:19:29, 16 Nov. (585047.530000) PPPoA is down after 379 minutes uptime [Disconnected]
05:21:52, 16 Nov. (585190.670000) PPPoA is up - VPI: 0, VCI:38
05:42:43, 16 Nov. (586441.590000) PPPoA is down after 9 minutes uptime [Disconnected]
05:44:47, 16 Nov. (586565.450000) PPPoA is up - VPI: 0, VCI:38
05:54:48, 16 Nov. (587166.340000) PPPoA is down after 10 minutes uptime [Disconnected]
05:55:30, 16 Nov. (587208.310000) PPPoA is up - VPI: 0, VCI:38[/tt]
It hasn't lost synch during any of that:
[tt]ADSL uptime: 7 days, 01:30:52[/tt]
wytco0
Grafter
Posts: 48
Thanks: 7
Registered: 03-03-2012

Re: My Internet Keeps Dropping out...

I didn't notice any problems last night but my connection is certainly screwed today. I have good sync but no plusnet internet. Most of the time I am getting a BT wholesale service information screen. Did not know if this is related or if its a problem in my area (Costessey exchange in Norfolk)
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: 13-07-2012

Re: My Internet Keeps Dropping out...

@MickHowes1
I can see you're back online now, hope all is ok.