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My Internet Connection Is Down

Scott12345
Newbie
Posts: 2
Registered: ‎07-08-2010

My Internet Connection Is Down

I have been unable to connect to the internet since early this morning i keep getting the Plusnet network error page. I don't see any info in the announcements about network outages and no other threads about this so i guess it's just me.  Grin Can someone help me? I've reset my router a few times but it doesn't help.
Edit: this is my router log.

Aug 7 21:24:58 FIREWALL event (1 of 2): deleted rules

Info Aug 7 21:24:59 GRP Default destination is routed via gateway 87.112.9.41

Info Aug 7 21:24:58 xDSL linestate up (ITU-T G.992.5; downstream: 4811 kbit/s, upstream: 446 kbit/s; output Power Down: 19.5 dBm, Up: 12.0 dBm; line Attenuation Down: 53.0 dB, Up: 29.5 dB; snr Margin Down: 3.0 dB, Up: 12.0 dB)

Info Aug 7 21:24:43 CONFIGURATION mbus igd sync successfull

Info Aug 7 21:24:27 GRP Default destination is not routed anymore via gateway 87.112.9.41

Info Aug 7 21:24:27 xDSL linestate down

Info Aug 7 21:24:26 CONFIGURATION mbus atomic sync successful

Info Aug 7 21:24:19 GRP Default destination is routed via gateway 87.112.9.41

Warning Aug 7 21:24:19 PPP link up (Internet) [87.112.9.41]

Info Aug 7 21:24:19 PPP CHAP Chap receive success : authentication ok

Info Aug 7 21:24:19 PPP CHAP Receive challenge (rhost = ptn-ag01)

Info Aug 7 21:24:18 PPP CHAP Receive challenge (rhost = bras-red2.ls-bas)

Info Aug 7 21:24:12 CONFIGURATION saved by TR69

Info Aug 7 21:24:11 FIREWALL event (1 of 2): created rules

Info Aug 7 21:24:11 GRP Default destination is not routed anymore via gateway 87.113.196.37

Warning Aug 7 21:24:11 PPP link down (Internet) [87.113.196.37]

Info Aug 7 21:23:57 FIREWALL event (1 of 1): deleted rules

Info Aug 7 21:23:56 GRP Default destination is routed via gateway 87.113.196.37

Warning Aug 7 21:23:57 PPP link up (Internet) [87.113.196.37]

Info Aug 7 21:23:56 PPP CHAP Chap receive success : authentication ok

Info Aug 7 21:23:56 PPP CHAP Receive challenge (rhost = ptn-ag01)

Info Aug 7 21:23:56 PPP CHAP Receive challenge (rhost = bras-red2.ls-bas)

Info Aug 7 21:23:55 xDSL linestate up (ITU-T G.992.5; downstream: 4793 kbit/s, upstream: 448 kbit/s; output Power Down: 19.5 dBm, Up: 12.0 dBm; line Attenuation Down: 53.0 dB, Up: 29.5 dB; snr Margin Down: 3.0 dB, Up: 13.0 dB)

Info Aug 7 21:23:23 xDSL linestate down

Info Aug 7 21:23:08 GRP Default destination is not routed anymore via gateway 87.114.183.39

Warning Aug 7 21:23:09 PPP link down (Internet) [87.114.183.39]

Info Aug 7 21:22:51 FIREWALL event (1 of 1): deleted rules

Info Aug 7 21:22:51 GRP Default destination is routed via gateway 87.114.183.39

Info Aug 7 21:22:51 xDSL linestate up (ITU-T G.992.5; downstream: 4832 kbit/s, upstream: 448 kbit/s; output Power Down: 19.5 dBm, Up: 12.0 dBm; line Attenuation Down: 52.5 dB, Up: 29.5 dB; snr Margin Down: 3.0 dB, Up: 13.0 dB)

Info Aug 7 21:22:19 FIREWALL event (1 of 2): created rules

Info Aug 7 21:22:19 GRP Default destination is not routed anymore via gateway 87.114.183.39

Info Aug 7 21:22:19 xDSL linestate down

Info Aug 7 21:22:13 CONFIGURATION saved by TR69

Info Aug 7 21:21:49 FIREWALL event (1 of 2): deleted rules

Info Aug 7 21:21:49 GRP Default destination is routed via gateway 87.114.183.39

Warning Aug 7 21:21:49 PPP link up (Internet) [87.114.183.39]

Info Aug 7 21:21:49 PPP CHAP Chap receive success : authentication ok

Info Aug 7 21:21:48 PPP CHAP Receive challenge (rhost = THN-AG2)
3 REPLIES
Superuser
Superuser
Posts: 9,926
Thanks: 1,265
Fixes: 71
Registered: ‎06-04-2007

Re: My Internet Connection Is Down

When you say "reset the router" do you mean resetting to factory defaults using the pinhole in the back of the router? If not I suggest trying that - you need to hold the button in for a few seconds (using a paper-clip) until the power light turns red, then let it start up and configure itself with your own login broadband name.
However I'd be inclined to turn the router off for 30 minutes first so the the equipment at the exchange resets itself.
David
Community Veteran
Posts: 4,915
Thanks: 139
Fixes: 25
Registered: ‎14-07-2009

Re: My Internet Connection Is Down

Be aware that if you do reset your router to its factory defaults it will no longer know your user name and password so you have no hope of connecting to the internet until you re-enter these.  I had a client a few weeks ago who was instructed by Madasafish Technical Support (who I presume are Plusnet Technical Support in another guise) to reset her router this way but given no instructions to re-enter name and password.  She therefore had no internet connection!!!
I'm pretty sure at present the "Chap receive success : authentication ok" message in your router log means it has the correct user name and password.  
Scott12345
Newbie
Posts: 2
Registered: ‎07-08-2010

Re: My Internet Connection Is Down

Thanks for the replies guys, i replaced the dsl cable and filter to check if they were the problem and it looks like they were because it is working now.