Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
My Internet Connection Is Down
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: My Internet Connection Is Down
My Internet Connection Is Down
07-08-2010 8:33 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I have been unable to connect to the internet since early this morning i keep getting the Plusnet network error page. I don't see any info in the announcements about network outages and no other threads about this so i guess it's just me. Can someone help me? I've reset my router a few times but it doesn't help.
Edit: this is my router log.
Aug 7 21:24:58 FIREWALL event (1 of 2): deleted rules
Info Aug 7 21:24:59 GRP Default destination is routed via gateway 87.112.9.41
Info Aug 7 21:24:58 xDSL linestate up (ITU-T G.992.5; downstream: 4811 kbit/s, upstream: 446 kbit/s; output Power Down: 19.5 dBm, Up: 12.0 dBm; line Attenuation Down: 53.0 dB, Up: 29.5 dB; snr Margin Down: 3.0 dB, Up: 12.0 dB)
Info Aug 7 21:24:43 CONFIGURATION mbus igd sync successfull
Info Aug 7 21:24:27 GRP Default destination is not routed anymore via gateway 87.112.9.41
Info Aug 7 21:24:27 xDSL linestate down
Info Aug 7 21:24:26 CONFIGURATION mbus atomic sync successful
Info Aug 7 21:24:19 GRP Default destination is routed via gateway 87.112.9.41
Warning Aug 7 21:24:19 PPP link up (Internet) [87.112.9.41]
Info Aug 7 21:24:19 PPP CHAP Chap receive success : authentication ok
Info Aug 7 21:24:19 PPP CHAP Receive challenge (rhost = ptn-ag01)
Info Aug 7 21:24:18 PPP CHAP Receive challenge (rhost = bras-red2.ls-bas)
Info Aug 7 21:24:12 CONFIGURATION saved by TR69
Info Aug 7 21:24:11 FIREWALL event (1 of 2): created rules
Info Aug 7 21:24:11 GRP Default destination is not routed anymore via gateway 87.113.196.37
Warning Aug 7 21:24:11 PPP link down (Internet) [87.113.196.37]
Info Aug 7 21:23:57 FIREWALL event (1 of 1): deleted rules
Info Aug 7 21:23:56 GRP Default destination is routed via gateway 87.113.196.37
Warning Aug 7 21:23:57 PPP link up (Internet) [87.113.196.37]
Info Aug 7 21:23:56 PPP CHAP Chap receive success : authentication ok
Info Aug 7 21:23:56 PPP CHAP Receive challenge (rhost = ptn-ag01)
Info Aug 7 21:23:56 PPP CHAP Receive challenge (rhost = bras-red2.ls-bas)
Info Aug 7 21:23:55 xDSL linestate up (ITU-T G.992.5; downstream: 4793 kbit/s, upstream: 448 kbit/s; output Power Down: 19.5 dBm, Up: 12.0 dBm; line Attenuation Down: 53.0 dB, Up: 29.5 dB; snr Margin Down: 3.0 dB, Up: 13.0 dB)
Info Aug 7 21:23:23 xDSL linestate down
Info Aug 7 21:23:08 GRP Default destination is not routed anymore via gateway 87.114.183.39
Warning Aug 7 21:23:09 PPP link down (Internet) [87.114.183.39]
Info Aug 7 21:22:51 FIREWALL event (1 of 1): deleted rules
Info Aug 7 21:22:51 GRP Default destination is routed via gateway 87.114.183.39
Info Aug 7 21:22:51 xDSL linestate up (ITU-T G.992.5; downstream: 4832 kbit/s, upstream: 448 kbit/s; output Power Down: 19.5 dBm, Up: 12.0 dBm; line Attenuation Down: 52.5 dB, Up: 29.5 dB; snr Margin Down: 3.0 dB, Up: 13.0 dB)
Info Aug 7 21:22:19 FIREWALL event (1 of 2): created rules
Info Aug 7 21:22:19 GRP Default destination is not routed anymore via gateway 87.114.183.39
Info Aug 7 21:22:19 xDSL linestate down
Info Aug 7 21:22:13 CONFIGURATION saved by TR69
Info Aug 7 21:21:49 FIREWALL event (1 of 2): deleted rules
Info Aug 7 21:21:49 GRP Default destination is routed via gateway 87.114.183.39
Warning Aug 7 21:21:49 PPP link up (Internet) [87.114.183.39]
Info Aug 7 21:21:49 PPP CHAP Chap receive success : authentication ok
Info Aug 7 21:21:48 PPP CHAP Receive challenge (rhost = THN-AG2)
Edit: this is my router log.
Aug 7 21:24:58 FIREWALL event (1 of 2): deleted rules
Info Aug 7 21:24:59 GRP Default destination is routed via gateway 87.112.9.41
Info Aug 7 21:24:58 xDSL linestate up (ITU-T G.992.5; downstream: 4811 kbit/s, upstream: 446 kbit/s; output Power Down: 19.5 dBm, Up: 12.0 dBm; line Attenuation Down: 53.0 dB, Up: 29.5 dB; snr Margin Down: 3.0 dB, Up: 12.0 dB)
Info Aug 7 21:24:43 CONFIGURATION mbus igd sync successfull
Info Aug 7 21:24:27 GRP Default destination is not routed anymore via gateway 87.112.9.41
Info Aug 7 21:24:27 xDSL linestate down
Info Aug 7 21:24:26 CONFIGURATION mbus atomic sync successful
Info Aug 7 21:24:19 GRP Default destination is routed via gateway 87.112.9.41
Warning Aug 7 21:24:19 PPP link up (Internet) [87.112.9.41]
Info Aug 7 21:24:19 PPP CHAP Chap receive success : authentication ok
Info Aug 7 21:24:19 PPP CHAP Receive challenge (rhost = ptn-ag01)
Info Aug 7 21:24:18 PPP CHAP Receive challenge (rhost = bras-red2.ls-bas)
Info Aug 7 21:24:12 CONFIGURATION saved by TR69
Info Aug 7 21:24:11 FIREWALL event (1 of 2): created rules
Info Aug 7 21:24:11 GRP Default destination is not routed anymore via gateway 87.113.196.37
Warning Aug 7 21:24:11 PPP link down (Internet) [87.113.196.37]
Info Aug 7 21:23:57 FIREWALL event (1 of 1): deleted rules
Info Aug 7 21:23:56 GRP Default destination is routed via gateway 87.113.196.37
Warning Aug 7 21:23:57 PPP link up (Internet) [87.113.196.37]
Info Aug 7 21:23:56 PPP CHAP Chap receive success : authentication ok
Info Aug 7 21:23:56 PPP CHAP Receive challenge (rhost = ptn-ag01)
Info Aug 7 21:23:56 PPP CHAP Receive challenge (rhost = bras-red2.ls-bas)
Info Aug 7 21:23:55 xDSL linestate up (ITU-T G.992.5; downstream: 4793 kbit/s, upstream: 448 kbit/s; output Power Down: 19.5 dBm, Up: 12.0 dBm; line Attenuation Down: 53.0 dB, Up: 29.5 dB; snr Margin Down: 3.0 dB, Up: 13.0 dB)
Info Aug 7 21:23:23 xDSL linestate down
Info Aug 7 21:23:08 GRP Default destination is not routed anymore via gateway 87.114.183.39
Warning Aug 7 21:23:09 PPP link down (Internet) [87.114.183.39]
Info Aug 7 21:22:51 FIREWALL event (1 of 1): deleted rules
Info Aug 7 21:22:51 GRP Default destination is routed via gateway 87.114.183.39
Info Aug 7 21:22:51 xDSL linestate up (ITU-T G.992.5; downstream: 4832 kbit/s, upstream: 448 kbit/s; output Power Down: 19.5 dBm, Up: 12.0 dBm; line Attenuation Down: 52.5 dB, Up: 29.5 dB; snr Margin Down: 3.0 dB, Up: 13.0 dB)
Info Aug 7 21:22:19 FIREWALL event (1 of 2): created rules
Info Aug 7 21:22:19 GRP Default destination is not routed anymore via gateway 87.114.183.39
Info Aug 7 21:22:19 xDSL linestate down
Info Aug 7 21:22:13 CONFIGURATION saved by TR69
Info Aug 7 21:21:49 FIREWALL event (1 of 2): deleted rules
Info Aug 7 21:21:49 GRP Default destination is routed via gateway 87.114.183.39
Warning Aug 7 21:21:49 PPP link up (Internet) [87.114.183.39]
Info Aug 7 21:21:49 PPP CHAP Chap receive success : authentication ok
Info Aug 7 21:21:48 PPP CHAP Receive challenge (rhost = THN-AG2)
Message 1 of 4
(1,530 Views)
3 REPLIES 3
Re: My Internet Connection Is Down
07-08-2010 11:47 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
When you say "reset the router" do you mean resetting to factory defaults using the pinhole in the back of the router? If not I suggest trying that - you need to hold the button in for a few seconds (using a paper-clip) until the power light turns red, then let it start up and configure itself with your own login broadband name.
However I'd be inclined to turn the router off for 30 minutes first so the the equipment at the exchange resets itself.
However I'd be inclined to turn the router off for 30 minutes first so the the equipment at the exchange resets itself.
David
Message 2 of 4
(438 Views)
Re: My Internet Connection Is Down
08-08-2010 6:50 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Be aware that if you do reset your router to its factory defaults it will no longer know your user name and password so you have no hope of connecting to the internet until you re-enter these. I had a client a few weeks ago who was instructed by Madasafish Technical Support (who I presume are Plusnet Technical Support in another guise) to reset her router this way but given no instructions to re-enter name and password. She therefore had no internet connection!!!
I'm pretty sure at present the "Chap receive success : authentication ok" message in your router log means it has the correct user name and password.
I'm pretty sure at present the "Chap receive success : authentication ok" message in your router log means it has the correct user name and password.
Message 3 of 4
(438 Views)
Re: My Internet Connection Is Down
08-08-2010 7:53 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks for the replies guys, i replaced the dsl cable and filter to check if they were the problem and it looks like they were because it is working now.
Message 4 of 4
(438 Views)
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: My Internet Connection Is Down