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My IP Profile - Slow Speeds

Brutos
Dabbler
Posts: 22
Registered: 27-11-2013

My IP Profile - Slow Speeds

Hi guys Can one of the staff check my profile please, I went live today, am getting 35mbps, and my estimate is 62Mbps which i got and more from Sky i normally get close to 68Mbps from sky.
1. Best Effort Test:  -provides background information.
Download Speed
35.7 Mbps

0 Mbps 72.77 Mbps
Max Achievable Speed
Download speedachieved during the test was - 35.7 Mbps
For your connection, the acceptable range of speedsis 12 Mbps-72.77 Mbps .
Additional Information:
IP Profile for your line is - 72.77 Mbps
2. Upstream Test:  -provides background information.
Upload Speed
0.01 Mbps

0 Mbps 20 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 0.01Mbps
Additional Information:
Upstream Rate IP profile on your line is - 20 Mbps
4 REPLIES
Brutos
Dabbler
Posts: 22
Registered: 27-11-2013

Re: My IP Profile - Slow Speeds

Any help guys would me much appreciated ?
Highlighted
Plusnet Help Team
Plusnet Help Team
Posts: 13,388
Thanks: 240
Fixes: 67
Registered: 27-04-2007

Re: My IP Profile - Slow Speeds

Hi there,
Sorry about this, the speed profile seems to have been updated incorrectly. I've corrected that for you so the speeds should now be more in the region of what you should be expecting.
PS staff such as myself only tend to be around the forums during the daytime mon-fri.
Adam
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Brutos
Dabbler
Posts: 22
Registered: 27-11-2013

Re: My IP Profile - Slow Speeds

Thanks mate you guys are a lot more helpful than my previous supplier Sky had such major congestion issues and they wouldnt admin they had the issue.
Line Speed now is 78meg  Grin Grin Grin Grin Grin
Love you guys Thanks Adam
Brutos
Dabbler
Posts: 22
Registered: 27-11-2013

Re: My IP Profile - Slow Speeds

Ok so i notice My IP profile keeps going down what causes this to happen?