My Fibre order plus the router?
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My Fibre order plus the router?
29-12-2013 9:38 AM
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I just wondered if a member of the Plusnet team could make sure that my Fibre order install is still on track for the 07.01.14?
Also when should I receive my router? My status page still has it listed as not ordered yet?
Plus I have called Sky who is my current provider, and asked for a MAC code but they are saying that I don't need one because my exchange is LLU. I opened a ticket with Plusnet to check, but got the feeling that they weren't 100% sure if this was the case? I am going to have to take time off of work for the install, so I really need to make sure that this information is correct?
Thank you for any help
Re: My Fibre order plus the router?
29-12-2013 9:46 AM
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now hope enginer will come 2morow to install fiber....but looking in feedback section,i start to worrie about it,cose there is alot of miss enginers appointment's.....fingers cross....
Re: My Fibre order plus the router?
29-12-2013 10:08 AM
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So you were provided with a MAC code and your exchange is LLU enabled? Why do Sky have to make this so difficult, all the women was doing on the phone was giving me total miss information about plusnet, and how I should stay with sky, because they are the only one's that won't slow my connection down because they are truly unlimited. I was really surprised about some of the stuff I was being told and how far off of the mark it was, about connection speeds, traffic management, and being capped for usaged. If someone hasn't' done their research then some of the stuff could really make you sit back and think that you should stay with sky. It was funny to put them straight though when they kept telling me this stuff!
Re: My Fibre order plus the router?
29-12-2013 10:18 AM
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Re: My Fibre order plus the router?
29-12-2013 11:37 AM
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Re: My Fibre order plus the router?
30-12-2013 10:47 AM
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Thanks
Re: My Fibre order plus the router?
02-01-2014 1:58 PM
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The appointment for the broadband is still booked in for the afternoon slot (between 1pm and 6pm) on the 7th Jan, so all looks good there. I can also confirm the router was dispatched on the 30th December, hope that's arrived with you by now? If not it shouldn't be long.
Re: My Fibre order plus the router?
02-01-2014 2:46 PM
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I did end up call CS as I needed to make sure that it is all in place for work deadlines coming up, which require an internet connection. But I appreciate you taking the the time check it out and replying. Just a quick question when I look on the order status page it says that it is going to be completed by the 8th. So am I not going to be able to use the connection on the 7th?
Thanks
Re: My Fibre order plus the router?
02-01-2014 4:09 PM
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Re: My Fibre order plus the router?
02-01-2014 4:16 PM
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Re: My Fibre order plus the router?
02-01-2014 5:39 PM
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