My Connection
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My Connection
26-07-2011 10:37 AM
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Can anything be done?
Re: Getting Interleaving Turned on Increased my SNR!
26-07-2011 10:45 AM
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Interleaving never has a direct affect on your SNR, it will alter your sync speed though so there may be another cause for that issue. Rather than focus on SNR what are your connection speeds like?
From running some checks I can see that the connection is still having some stability issues but the sync speed so far isn't looking too bad at 5248kbps (hence a 4000kbps IP profile) if you have concerns about the disconnections do log a fault with us here: https://portal.plus.net/apps/kbdfaults
BTW do let me know if you want me to place an order to remove interleaving and I'll see to that for you.
Re: Getting Interleaving Turned on Increased my SNR!
26-07-2011 10:51 AM
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Maybe restarting the 10 day training period would help?
Re: Getting Interleaving Turned on Increased my SNR!
26-07-2011 10:57 AM
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Quote I have raised a fault before, but it never gets anywhere
Raise one anyway, I'll take ownership of it for you.
Re: Getting Interleaving Turned on Increased my SNR!
26-07-2011 10:59 AM
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Re: Getting Interleaving Turned on Increased my SNR!
26-07-2011 11:07 AM
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Re: Getting Interleaving Turned on Increased my SNR!
26-07-2011 11:24 AM
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Quote Is there another older plan with usage higher than 60GB with less traffic management?
I don't think so I'm afraid, we don't openly offer such packages as we don't sell them. What are your specific concerns with the traffic management by the way?
I will have a word with the guys on the customer options team to see what we can do.
Adam.
Re: Getting Interleaving Turned on Increased my SNR!
26-07-2011 11:26 AM
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I appreciate the help, this is why I signed up. Thanks again.
Re: Getting Interleaving Turned on Increased my SNR!
26-07-2011 11:38 AM
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Re: Getting Interleaving Turned on Increased my SNR!
26-07-2011 12:41 PM
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Re: Getting Interleaving Turned on Increased my SNR!
26-07-2011 12:59 PM
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Re: Getting Interleaving Turned on Increased my SNR!
26-07-2011 2:28 PM
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Re: Getting Interleaving Turned on Increased my SNR!
26-07-2011 2:34 PM
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With regards to your fault I'm running some tests now so expect an update on the ticket soon.
Adam.
Re: Getting Interleaving Turned on Increased my SNR!
26-07-2011 3:26 PM
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This compared to extra where download sites are gold plated and so are download servers. Streaming is also less limited.
Where a bit stuck in that case.
Re: Getting Interleaving Turned on Increased my SNR!
26-07-2011 3:35 PM
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