My Connection isn't VOIP friendly
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- My Connection isn't VOIP friendly
My Connection isn't VOIP friendly
07-11-2007 11:58 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Download speed: 1470 Kbps (socket test)
Upload speed: 123 Kbps (socket test)
I use Skype and need to use it more now than ever before and I don't mean text chat but voice.
My service changed when my account was switched to a LLU derived service, in doing so I gained an increased download speed, but a reduced download speed.
Question is what can be done here other than clear off and get a cable supplied service installed (equipment already installed from previous customer, just needs activation).
Any ideas anyone?
Will Plusnet or BT investigate why my upload speed is so low?
I need a reliable connection not an uber fast one.
Re: My Connection isn't VOIP friendly
07-11-2007 12:01 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I can see that you raised a fault back in July. would you be able to raise one regarding your speed via http://faults.plus.net?
That way we will be able to get detailed diagnostics on your line and may be able to see what the cause of the problem is.
I'd also try doing the usual master socket and filter checks to see if this improves the situation.
Let me know how you get on
Re: My Connection isn't VOIP friendly
07-11-2007 12:01 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: My Connection isn't VOIP friendly
07-11-2007 12:08 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Downstream 2304
Upstream 256
Noise margin (dB)
21.4 24.0
Output power (dBm)
18.6 11.6
Attenuation (dB)
53.0 31.0
How we doing there? Speed is up on both - is there are cost to this? Line reliability?
On the other matter I replaced all filters a month ago with new ones and my router plugs directly into the BT master socket not another secondary socket on the phone system.
Re: My Connection isn't VOIP friendly
07-11-2007 12:10 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: My Connection isn't VOIP friendly
07-11-2007 12:14 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
What a response, that'll teach me for setting a low expectation!!
Well I didn't fancy the upheaval of moving so looks like you get to keep me as a customer and I get to keep my referrals!!
Do you still require a ticket to be raised on this?
Re: My Connection isn't VOIP friendly
07-11-2007 12:15 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: My Connection isn't VOIP friendly
07-11-2007 12:19 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thank you James, thank you Chris
I am one very impressed customer!!
Re: My Connection isn't VOIP friendly
07-11-2007 2:40 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
We can have upto 6 or 7 concurrent calls on the single ADSL line without any problems whatsoever - and very good quality.
Prior to this my only experience of VoIP was PlusNet's Broadband Phone - so I went in with very low expectations - but I love the system now. VoIP is great.
Re: My Connection isn't VOIP friendly
07-11-2007 3:44 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: My Connection isn't VOIP friendly
09-11-2007 11:31 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
http://www.telappliant.com/view/ippbx
The system seems to work very well and the control panel gives you a lot of control over IVRs / Queues etc.. There have been a few niggling problems and a couple of short outages but response has been positive.
I've got 0845s, Geographic DDIs and Dublin numbers all coming through to my system.
Before you make any decisions, give Kris Neale a call or send him an email (PM me for his contact details). He is excellent. Spent a long time dealing with me at all hours as I was nervous about taking the plunge into VoIP. I couldn't wish for a better account manager and I'll put you guys in touch quite happily!
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- My Connection isn't VOIP friendly