My Connection is slow!
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- My Connection is slow!
My Connection is slow!
26-01-2008 3:11 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Having some speed problems, i can only download at approx 110kbps but my connection is:
DSL Connection Details
DSL Line (Wire Pair): Line 1 (inner pair)
Protocol: G.DMT Annex A
Downstream Rate: 6400 kbps
Upstream Rate: 448 kbps
Channel: Fast
Current Noise Margin: 9.0 dB (Downstream), 18.0 dB (Upstream)
Current Attenuation: 37.6 dB (Downstream), 21.5 dB (Upstream)
Current Output Power: 19.8 dBm (Downstream), 12.2 dBm (Upstream)
DSLAM Vendor Information: Country: {0xB5} Vendor: {TSTC} Specific: {0x00}
PVC Info: 0/38
My setup is:
Master Socket > Router > Ethernet > PC
No extensions, no sky sharing, not even a phone as i use voip. Router has its own power socket and does not share with anything. I have read the guides and have the correct settings in. Can you guys see any problems your end?
I am happy to give you remote access if you would like to take a gander.
Many Thanks
Chris
User name : Jovetic
Re: My Connection is slow!
26-01-2008 3:16 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Test1 comprises of Best Effort Test: -provides background information.
IP profile for your line is - 1000 kbps
DSL connection rate: 448 kbps(UP-STREAM) 6400 kbps(DOWN-STREAM)
Actual IP throughput achieved during the test was - 426 kbps
Errr, IP Profile @ 1000, any ideas please? Little lost to how that has happened! Did lightning hit my exchange! How am i conencted at 6400kbps and show a profile of 1000kbps?
Thanks.
Re: My Connection is slow!
26-01-2008 3:19 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Looking at your currently uptime, there have been 151 errored seconds on the donstream, which is most likely the cause of your problems.
These are only occurring on the downstream and the upstream is clean. As such, this may point towards your modem.
Have you had the opportunity to try an alternate one?
Immediate bets from experience and based on your setup would be to try that (let along the fact that it is the only item to try based on the setup).
Re: My Connection is slow!
26-01-2008 3:23 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: My Connection is slow!
26-01-2008 3:29 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Too many people focus too much on the profile. Yes, this will change when these types of problems happen, but you need to find out the route cause of the whole issue and correct it.
The profile should then correct itself, though as per the design of the product, may take upto 5 days.q
Re: My Connection is slow!
26-01-2008 3:34 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Shes always moving my ***** things so she can plug her hair dryer in and stuff!
ooops sorry about swear, type as i speak, sorry.
Re: My Connection is slow!
26-01-2008 3:38 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: My Connection is slow!
26-01-2008 3:38 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hope that helps,
Re: My Connection is slow!
26-01-2008 3:41 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Low power transformers that give out RF are famous for this. Hense why Christmas can be the worst time of year for faults.
Re: My Connection is slow!
26-01-2008 3:42 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Another thing is that i just made a test call with the phone connected, i can hear a lot of static on the line and high frequency buzzing. I will try changin to anothe filter now.
Re: My Connection is slow!
26-01-2008 4:07 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
If it continues, then it needs to be reported as a voice fault, though is quite likely another source of the broadband problems.
If the nose goes, then again, I would point towards trying a different modem. Where it continues, we will happily investigate the Broadband fault then.
I would suggest unplugging the Surround Sound system from the power, just as a verification step too.
Re: My Connection is slow!
26-01-2008 4:10 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Roughly how long should i wait before i come back to harass you again? 4-5 days?
I am feeling this is a BT issue, especially with the noise i am hearing on my phone line. I do know they have scheduled the upgrade to the CN21 lines in January, could this be a backup i am on or something?
Re: My Connection is slow!
26-01-2008 4:14 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: My Connection is slow!
26-01-2008 4:16 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: My Connection is slow!
26-01-2008 4:18 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page