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My BB Usage is wrong
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My BB Usage is wrong
01-08-2013 3:55 PM
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It seems that my broadband usage page has gone wrong again or is it just me only? I've attached a screenshot.
Message 1 of 5
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Re: My BB Usage is wrong
01-08-2013 4:16 PM
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Me too - Oh Dear
Which I assumed referred to usage before it was fixed not afterwards
Quote Posted on: Wednesday 31 July 2013, 21:24
This is an update to yesterday's post about the problem affecting the reporting of customers' broadband usage.
All customers should now be able to view their broadband usage as normal.
Some customers may still see odd usage periods when checking their usage history. This is nothing to worry about though and will not affect customers' billing or the current usage period.
Kind regards,
Bob Pullen
Customer Support
Which I assumed referred to usage before it was fixed not afterwards
Message 2 of 5
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Re: My BB Usage is wrong
01-08-2013 4:26 PM
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Yep, me too. Again.
Got low usage for off peak and none for peak today.
Got low usage for off peak and none for peak today.
Message 3 of 5
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Re: My BB Usage is wrong
01-08-2013 4:33 PM
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We had a problem with the system that aggregates the usage and it's running behind a bit, it should catch up this evening all being well.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
Message 4 of 5
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Re: My BB Usage is wrong
01-08-2013 4:35 PM
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Great. Thanks Chris. Glad someone is on the ball there
Message 5 of 5
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