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My BB Usage is wrong

mexicano
Grafter
Posts: 130
Thanks: 4
Registered: 17-07-2010

My BB Usage is wrong

It seems that my broadband usage page has gone wrong again or is it just me only? I've attached a screenshot.
4 REPLIES
Community Veteran
Posts: 38,460
Thanks: 1,030
Fixes: 62
Registered: 15-06-2007

Re: My BB Usage is wrong

Me too - Oh Dear
Quote
Posted on: Wednesday 31 July 2013, 21:24
This is an update to yesterday's post about the problem affecting the reporting of customers' broadband usage.
All customers should now be able to view their broadband usage as normal.
Some customers may still see odd usage periods when checking their usage history. This is nothing to worry about though and will not affect customers' billing or the current usage period.
Kind regards,
Bob Pullen
Customer Support

Which I assumed referred to usage before it was fixed not afterwards
Highlighted
DaveyH
Seasoned Pro
Posts: 1,437
Thanks: 250
Fixes: 9
Registered: 15-11-2012

Re: My BB Usage is wrong

Yep, me too. Again.
Got low usage for off peak and none for peak today.
Community Gaffer
Community Gaffer
Posts: 17,665
Thanks: 658
Fixes: 162
Registered: 05-04-2007

Re: My BB Usage is wrong

We had a problem with the system that aggregates the usage and it's running behind a bit, it should catch up this evening all being well.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
mexicano
Grafter
Posts: 130
Thanks: 4
Registered: 17-07-2010

Re: My BB Usage is wrong

Great. Thanks Chris. Glad someone is on the ball there Smiley