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My Account should be closed

Posts: 1
Registered: ‎21-08-2018

My Account should be closed


I've contacted Plusnet quite a while back asking you to close my account as i've moved property, you've taken a cancellation fee and the account should have been closed on the 7th of august, but now i'm being billed for the 24th, what gives?

Don't really have the time to waste an hour on phone calls this morning, really wouldn't recommend Plusnet to anyone after my experiences over the past year.

Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 638
Fixes: 34
Registered: ‎06-08-2018

Re: My Account should be closed

Hello @harrytindale523


I have updated the ticket in regards to your query and sent you a detailed email. 


You can view my response through your members portal, here is the link


I hope this information helps, should you require any further information, feel free to ask.