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Multiple router reboots and line speed

omens
Dabbler
Posts: 12
Registered: 11-12-2012

Multiple router reboots and line speed

Estimated line speed was 6MB based on BT info.
Was getting 4MB connection and speeds of around 3.6MB/s.
A few weeks ago, I had router problems and ended up trying different routers and messing about. I then had to leave the country on an emergency and now have come back to find it has dropped to 2.7MB connection and speeds of 2.6MB.
Is there any way to get the line profile reset so I can go back to what it was?
4 REPLIES
Community Veteran
Posts: 26,695
Thanks: 919
Fixes: 10
Registered: 10-04-2007

Re: Multiple router reboots and line speed

Can you post the full router stats please - when we see those we should be able to give advice.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Plusnet Help Team
Plusnet Help Team
Posts: 13,401
Thanks: 243
Fixes: 68
Registered: 27-04-2007

Re: Multiple router reboots and line speed

@omens
I've just been running a few checks and can see the SNR (signal to noise ratio) is quite high for your line (just under 10db) and this has most likely dropped the sync speed somewhat. As the connection is stable I've forced a reset to 6db which should go through within a few hours and should leave to some improvement.

Keep us posted.
Adam
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
omens
Dabbler
Posts: 12
Registered: 11-12-2012

Re: Multiple router reboots and line speed

SNR is now 7 and download speed has improved to 3.6 MB.  Cool
Plusnet Help Team
Plusnet Help Team
Posts: 13,401
Thanks: 243
Fixes: 68
Registered: 27-04-2007

Re: Multiple router reboots and line speed

Grin Good stuff!
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team