Multiple invalid flags showing in router; speed dropped from 2.5mb to 1.8
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12-04-2016 6:09 PM
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SPEED LOSS:
Any ideas why my hub one router showing so many invalid flags this afternoon?
Contact/Chat : CHAT service often suspended though!
BT Wholesale Speed Test:
PN Network Status:
Land Line Connection_Troubleshooter:
Fixed! Go to the fix.
Re: Multiple invalid flags showing in router; speed dropped from 2.5mb to 1.8
13-04-2016 11:20 AM
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Hi Gel,
I'm sorry to see this, what is your connection like today?
Re: Multiple invalid flags showing in router; speed dropped from 2.5mb to 1.8
13-04-2016 11:28 AM - edited 13-04-2016 11:32 AM
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Here's stats; prior to 2pm yesterday, when Interweb went down my new Plus Net Hub One router had performed flawlessly for over 30 days ie since I first installed.
I see it also seems to have gone down yesterday @ around 10pm too.
Speed around same as original post unfortunately; I'm on a long line from exchange at end of our village.
Exchange THCY- a 20CN one.
In past have occasionally achieved over 3mb.. just
1. Product name: | Plusnet Hub |
2. Serial number: | +081441+NQ54605093 |
3. Firmware version: | Software version 4.7.5.1.83.8.217.1.1 Last updated 13/02/16 |
4. Board version: | Plusnet Hub One |
5. DSL uptime: | 0 days, 13:32:14 |
6. Data rate: | 448 / 1888 |
7. Maximum data rate: | 1000 / 2048 |
8. Noise margin: | 18.0 / 13.4 |
9. Line attenuation: | 31.5 / 60.2 |
10. Signal attenuation: | 31.5 / 56.4 |
11. Data sent/received: | 51.9 MB / 548.7 MB |
12. Broadband username: | 888888@plusdsl.net |
13. 2.4 GHz Wireless network/SSID: | B8888 |
14. 2.4 GHz Wireless connections: | Enabled (802.11 b/g/n (up to 300 Mb/s)) |
15. 2.4 GHz Wireless security: | WPA2 |
16. 2.4 GHz Wireless channel: | 2 |
17. 5 GHz Wireless network/SSID: | B88888 |
18. 5 GHz Wireless connections: | Enabled (802.11 a/n/ac (up to 1300 Mb/s)) |
19. 5 GHz Wireless security: | WPA2 |
20. 5 GHz Wireless channel: | Automatic (Smart Wireless) |
21. Firewall: | Default |
22. MAC Address: | 84:a4:23:04:ae:70 |
23. VPI/VCI: | 0 / 38 |
24. Modulation: | G.992.1 Annex A |
25. Latency type: | Interleaved |
26. Software variant: | AA |
27. Boot loader: | 1.0.0 |
speed dropped from 2.5mb to 1.8 now 1.4....
14-04-2016 7:24 AM - edited 15-04-2016 7:21 AM
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Today's stats even worse , as attachment:(
Would you recommend I reboot via Hub s/ware to try & achieve better speed?
Tks.
UPDATE
Multiple disconnections in last 3 hours; finally re established broadband but at only speed as below
. DSL uptime: | 0 days, 00:04:29 |
6. Data rate: | 448 / 1472 |
7. Maximum data rate: | 988 / 1632 |
8. Noise margin: | 18.0 / 14.8 |
9. Line attenuation: | 31.5 / 61.0 |
10. Signal attenuation: | 31.5 / 59.2 |
Re: Multiple invalid flags showing in router; speed dropped from 2.5mb to 1.8
16-04-2016 8:30 AM
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Ben, no reply to my response (to you) still; can you look at a SNR reset to boost my current poor speed pse?
Hoping to get back to 2.5mbps which is best I can hope for from current.
Re: Multiple invalid flags showing in router; speed dropped from 2.5mb to 1.8
19-04-2016 12:37 PM
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Router connection stable for over 4 days now, but at 1.6mbps on router stats, 1.2 when measured on adsl.org www.
I am wondering whether I should do a soft router reboot to see if I connect at better speed or to hang on and wait for BT DLM to correct..eventually back to 2.5 as I had been seeing on router previously:) BenB: any responses for me?
Re: Multiple invalid flags showing in router; speed dropped from 2.5mb to 1.8
19-04-2016 2:18 PM
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Re: Multiple invalid flags showing in router; speed dropped from 2.5mb to 1.8
19-04-2016 2:31 PM - edited 19-04-2016 2:32 PM
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That must be new as exchange checker shows:
THCY; BT have not advised a planned date for WBC on 21CN
Have just found I can't currently log into my router either- incorrect p/word.
(Admin P'word was changed by me at outset) ; is there someone working on my issue that could have affected my PlusNet Hub one?
Re: Multiple invalid flags showing in router; speed dropped from 2.5mb to 1.8
19-04-2016 2:36 PM - edited 19-04-2016 2:37 PM
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Your account is showing a disconnection at 14:27, which matches up around the time I'd put the SNR reset through, however it also shows that you reconnected almost immediately
Are you still offline?
Mis-read what you'd said. It shouldn't have caused any problems logging in to the router.
19-04-2016 3:14 PM - edited 19-04-2016 3:33 PM
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Right just got back in & successfully logged in to router and your reset has worked wonders; thanks
Product name: | Plusnet Hub |
2. Serial number: | +081441+NQ54605093 |
3. Firmware version: | Software version 4.7.5.1.83.8.217.1.1 Last updated 13/02/16 |
4. Board version: | Plusnet Hub One |
5. DSL uptime: | 0 days, 00:30:52 |
6. Data rate: | 448 / 2336 |
7. Maximum data rate: | 924 / 2336 |
8. Noise margin: | 18.0 / 7.6 |
9. Line attenuation: | 31.5 / 60.9 |
10. Signal attenuation: | 31.5 / 59.7 |
Speed Test however shows no real difference
http://www.thinkbroadband.com/speedtest/results.html?id=14610795975739441898
Re: Multiple invalid flags showing in router; speed dropped from 2.5mb to 1.8
19-04-2016 3:39 PM
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Gel wrote:
Speed Test however shows no real difference
Disconnect and reconnect and that should be sorted now.
I've manually updated the profile on our side so you're not waiting for it to come through from our suppliers. That should also update quicker when you're order for 21CN completes
Re: Multiple invalid flags showing in router; speed dropped from 2.5mb to 1.8
19-04-2016 4:29 PM
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Thanks again; any idea on 21CN timescale as no info on PN Exchange Checker; is there another www to check?
Re: Multiple invalid flags showing in router; speed dropped from 2.5mb to 1.8
19-04-2016 5:15 PM
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Re: Multiple invalid flags showing in router; speed dropped from 2.5mb to 1.8
19-04-2016 8:32 PM
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Hi,
Though you've marked this as fixed the snrm of 7.6dB is somewhat higher than it should be. Keep a watch on things when the ADSL2 order goes through.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Multiple invalid flags showing in router; speed dropped from 2.5mb to 1.8
19-04-2016 8:36 PM - edited 19-04-2016 8:42 PM
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Just rechecked, and lower:)
Will I get better upload speed when changeover made?
6. Data rate: | 448 / 2336 |
7. Maximum data rate: | 924 / 2336 |
8. Noise margin: | 18.0 / 6.2 |
9. Line attenuation: | 31.5 / 60.9 |
10. Signal attenuation: | 31.5 / 59.7 |
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