cancel
Showing results for 
Search instead for 
Did you mean: 

Multiple dropouts, slow speeds. Lots of frustration

AndyD_OHD
Grafter
Posts: 38
Thanks: 5
Registered: 30-11-2016

Multiple dropouts, slow speeds. Lots of frustration

How are speeds for others?
We have had an ongoing issue for months and have had about 5 different bt engineers out with no resolution as yet.
I have just set up a replacement router from plusnet; I considered buying a replacement router but bt engneer said not to as plusnet would blame that straight away.
We have an upto 12 Mbps line because we are quite rural but our local village has in the region of 40Mbps with its new fibre cabinet positioned, for some reason, metres from the exchange. Apparently 10Mbps comes into the house but we never see that! Our speeds vary from kbps to 9Mbps (9Mbps is VERY, VERY rare), although mostly towards the low range of around 2 or 3Mbps with multiple drops).

As I mentioned, I have added this replacement router and monitoring speeds every 15 minutes. From 11am today we have had speeds ranging from 4.53Mbps to 8.76Mbps. So perhaps there is a slight improvement, but time will tell.