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Multiple connection drops over the past 24 hours

mada
Grafter
Posts: 36
Thanks: 3
Registered: ‎23-06-2014

Multiple connection drops over the past 24 hours

My connection is normally rock solid but over the past 24 hours the connection has dropped at least 4 times. Can someone look in to this please?

5 REPLIES 5
mada
Grafter
Posts: 36
Thanks: 3
Registered: ‎23-06-2014

Re: Multiple connection drops over the past 24 hours

Unfortunately my connection has gone down multiple times again this morning. This forum has always proved a great way for me to source help and get issues sorted. Is it still the quickest way for someone to run a few tests to figure out what's wrong?

mada
Grafter
Posts: 36
Thanks: 3
Registered: ‎23-06-2014

Re: Multiple connection drops over the past 24 hours

@James30 are you able to help please?

James30
Plusnet Help Team
Plusnet Help Team
Posts: 442
Thanks: 149
Fixes: 28
Registered: ‎19-04-2023

Re: Multiple connection drops over the past 24 hours

@mada - Sure I can run a few quick cheeky checks. No worries. Something isn't right, have a look at http://visualradius.plus.net/visualradius/generated/image16845688753778.png, can I check are you leaving the router turned over night?

 

 

 

 

 

 

If this post resolved your issue please click the 'This fixed my problem' button
James - Plusnet Sheffield
Plusnet Help Team
mada
Grafter
Posts: 36
Thanks: 3
Registered: ‎23-06-2014

Re: Multiple connection drops over the past 24 hours

Yes always left on, never switched off. I called support yesterday and they are looking in to it further
James30
Plusnet Help Team
Plusnet Help Team
Posts: 442
Thanks: 149
Fixes: 28
Registered: ‎19-04-2023

Re: Multiple connection drops over the past 24 hours

@mada - No worries keep an eye on https://www.plus.net/wizard/?p=view_question&id=233968308 for more progress updates.

If this post resolved your issue please click the 'This fixed my problem' button
James - Plusnet Sheffield
Plusnet Help Team