Multiple activation delays, false assurances
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Multiple activation delays, false assurances
03-10-2018 9:50 AM
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On Sep 24 i received a text notification saying the order was delayed, no details. I had to call in and wait in queue just to be told that it looks like order should be completed by end of day. I also received a text notification saying broadband will be activated by midnight Sep 24. It was not.
I called in again, and was told that the reason my order was delayed was due to my building's telephony cabinet limited capacity (which you'd imagine to be communicated much earlier), and Openreach would take a week to resolve the issue. I was then given an update saying broadband will be activated by midnight Oct 2. It was not.
At this point plusnet have lost my trust and I will be cancelling the order and requesting a refund if I still have no broadband service by the time I get home from work tonight. I would rather wait another couple of weeks for another provider than keep getting activation date promises and assurances that apparently mean nothing.
Re: Multiple activation delays, false assurances
03-10-2018 4:44 PM
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Sorry to hear about the experience you've had.
I've checked your order and I can see the issue is due to there being no spare ports in the cabinet.
This has been raised to the correct team and we'll update you as soon as we know more
Re: Multiple activation delays, false assurances
06-10-2018 1:13 AM - edited 06-10-2018 1:26 AM
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Re: Multiple activation delays, false assurances
06-10-2018 4:26 PM
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Sorry to hear your service still isn't working.
The order is complete but our tests are showing a issue that'll need a engineer appointment to resolve.
Can you respond to the text we've sent?
Re: Multiple activation delays, false assurances
06-10-2018 5:18 PM
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You are correct, the most deplorable quality of service available at any ISP in my experience.
Problems from the very start
Given false information about retention of telephone number, so lost my telephone.
"Engineer connected up incorrectly at the street cabinet" that explanation from the engineer that corrected that connection problem at the street cabinet, that took another one half days after the original date given for connection.
Another fault been dragging on for weeks now Openreach have no resolution to the fault, broadband drops connection when you use the phone. Last appointment engineer did not even bother to attend at the property as arranged in the appointment.
I hope your problem is resolve quickly and engineer turns up Monday, The very best of Luck
Re: Multiple activation delays, false assurances
10-10-2018 8:37 AM
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