Mr Engineer missed the appointment :(
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Mr Engineer missed the appointment :(
16-05-2014 9:56 AM
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But he didn't show up. Or if he did he didn't bother to fix anything at the socket in the house.
I don't know what needs fixing or anything like that when upgrading to fiber optic but I did test the new router and it is not working.
I also got an email saying my product change is now complete but at the moment I am still running on the old telephone broadband.
Re: Mr Engineer missed the appointment :(
16-05-2014 10:04 AM
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I'm sorry to hear that the engineer didn't attend. I've just checked the notes from the engineer who has stated that he/she tried to call you on your contact number but there was no answer. The call was made at around 17:55 yesterday. Have you any missed calls at all?
Re: Mr Engineer missed the appointment :(
16-05-2014 10:10 AM
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I don't have any missed calls sadly, but I guess there's nothing I can do about it now.
Could I please reschedule an appointment?
Re: Mr Engineer missed the appointment :(
16-05-2014 10:16 AM
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When would be best for you? Or are there specific days/dates I should try to avoid?
Re: Mr Engineer missed the appointment :(
16-05-2014 10:25 AM
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I can do next week:
- Wednesday (21st) all day or
- Friday (23rd) in the afternoon (anything after 13:00).
If the above dates won't work I can do any day the week after (from 26th of May to 30 May) any day any hour.
Thank you in advance and I do apologize for the inconvenience caused.
Re: Mr Engineer missed the appointment :(
16-05-2014 10:36 AM
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I've booked the next available engineer for you, based on your requirements. I've got you an engineer booked in for 27/05/2014 between 1pm-6pm.
Re: Mr Engineer missed the appointment :(
16-05-2014 10:39 AM
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Re: Mr Engineer missed the appointment :(
16-05-2014 10:47 AM
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Am I alone in being very suspicious about that?
Quote from: Chris the engineer who has stated that he/she tried to call you on your contact number but there was no answer. The call was made at around 17:55 yesterday.
(Thinks, end of shift, running late, makes a call but transposes some numbers "accidentally" )
@StefanS you are being remarkably tolerant about the failure of an engineer to turn up as scheduled, it's absolutely not your fault and surely apologies are due in the other direction.
Re: Mr Engineer missed the appointment :(
16-05-2014 10:57 AM
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Phil
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Mr Engineer missed the appointment :(
16-05-2014 1:17 PM
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However in defence of the best of all the BTOR engineers I've encountered (and there have been far too many) that could have been Miss / Mrs Engineeress!
Hope you are soon sorted,
Kevin
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
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