Moving router within house

[#1]

Hi,

I need to move the router within my house from 1 master switch to another, how can I get plusnet to do this?

Thanks
Theo

[#2]

When you say 'master switch', what do you mean - phone master socket, power master socket, or what, @tpickles6 ?

[#3]

I mean the phone master socket. We have 2 in the house, I was told by the engineer that activated our connection that they would be able to do it if needed.

[#4]

So, you have two phone lines into your property - each with different numbers?

If I am correct, you will have to arrange this with Plusnet, by phone, as they will have to contact Openreach - you can't.

[#5]

@tpickles6  Welcome to the Plusnet Community Fora.

Did the ‘engineer’ try the Hub in the other socket and it did not work? If not I would guess that it’s currently plugged into a filtered master socket and the other is a filtered phone only slave socket?

Are the two sockets identical? Is there any marking on the sockets? Can you post photos of the two sockets?

[#6]

@tpickles6 

Not withstanding earlier comments have you checked recently to see if Full Fibre is available to you or coming in the near future?

You can check here - www.openreach.co.uk

Brian

[#7]

Two master sockets is unusual, I can think of three obvious possibilities:

1. The unused socket isn't connected

2. It's connected but on a second "line"

3. It's connected on the same line, which would cause problems on both "traditional" phone (if you use it) and broadband.

So first, to get any help, can you say what the situation is.

Secondly what type of phone and broadband service do you have and from who (i.e. are both PlusNet)? Is the broadband ADSL (over copper to the exchange) or so-called "Fibre" which is copper to the cabinet then Fibre to thee exchange?

Some idea of where the sockets are and why you want to move would also help; there may be good alternative solutions and they'll probably cost less too! 😁

FYI I don't think PlusNet are in the business of moving sockets, they may be able to ask BT/Openreach to do it, but it will be expensive!

[#8]

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@HPsauce wrote:

Two master sockets is unusual, I can think of three obvious possibilities:

1. The unused socket isn't connected

2. It's connected but on a second "line"

3. It's connected on the same line, which would cause problems on both "traditional" phone (if you use it) and broadband.

---

A quick comment...

Doubtless it is unusual to have two master sockets on the same landline, however that was what I ran on for very many years (landline now ceased) without it causing me any problems with either landline or broadband. 😊

My LJ style extension socket, to which the router was connected, was a genuine fully featured master socket, complete with surge protector. Although I should point out my FTTC experience was limited to a 40/10 Mbps contract. I did wonder if it might affect a full VDSL service and require some fiddling to get maximum speed (but maximum available download speed always was reported by the BT Broadband Availability Checker as 70+ Mbps). However, I never found out before my landline was terminated.

[#9]

Well let's just see what @tpickles6 reports, little value in speculating beforehand. 😎

[#10]

 
Thanks all for your input and patience. the first photo is the active line and the other one is where I would like to move it to. 

[#11]

I not sure, but the second picture could be a master socket. The question is though, is it live? - I have my doubts.

[#12]

@tpickles6 Photos of a modern and ancient socket don't really add anything of use. Can you answer my questions above please?

[#13]

Think @jab1 is right, second image is a master socket.

Also, if moving to it, you will need a plug in filter. Or, if the socket is live you could consider replacing it with the working one, I did not say that.

[#14]

Alternatively @tpickles6 if you can't answer the questions just find a broadband "filter" (it's only really an adapter for the router connection), plug the router in to the old socket and see what happens. It will probably either:

1.Not work

2. Work fine

3. Work, but slower.

[#15]

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@HPsauce wrote:

Two master sockets is unusual, I can think of three obvious possibilities:

1. The unused socket isn't connected

2. It's connected but on a second "line"

3. It's connected on the same line, which would cause problems on both "traditional" phone (if you use it) and broadband.

So first, to get any help, can you say what the situation is.

Secondly what type of phone and broadband service do you have and from who (i.e. are both PlusNet)? Is the broadband ADSL (over copper to the exchange) or so-called "Fibre" which is copper to the cabinet then Fibre to thee exchange?

Some idea of where the sockets are and why you want to move would also help; there may be good alternative solutions and they'll probably cost less too! 😁

FYI I don't think PlusNet are in the business of moving sockets, they may be able to ask BT/Openreach to do it, but it will be expensive!

---

Regarding the situation, we moved into the property 6 months ago, got the upstairs line activated, and the engineer at the time said something to the effect of "we can move your router to this socket if you want, you'll just need to ask us" (assuming "us" means Openreach). We don't have a phone line AFAIK, and have FTTC broadband(51up/18down) (OR say FF is coming this year🤥).  

The current line is upstairs at the front of the house, but the room is to be turned into a WC and so cannot have electrics of that variety in it any more. The proposed new location is basically the diametrically opposite corner at the back of the house downstairs. 

@HPsauce my gut feeling is option 1 is the most likely.