Moving house, best process and how to get the best out of BT!

[#1]

Raise a normal ticket on your account giving:
Date you want the service cancelling.
Date you want the new service starting.
New address and postcode.
I'll then pass it through to the provisioning team confirming the details we discussed here.

[#2]

Cool, much thanks Jamesh.
I presume you will need/want the new telephone number for completeness?
Will let you know asap.
James

[#3]

We'll need the new telephone number, because without it, we can't place a broadband order.